Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Connie Alvillar

Ranchos de Taos,NM

Summary

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Home Aid

Mountain Home Healthcare
Taos , NM
09.2023 - 12.2023
  • Accompanied clients on doctor visits and provided transportation when needed.
  • Prepared meals according to dietary restrictions and preferences of each client.
  • Assisted with activities of daily living such as shopping for groceries and running errands.
  • Performed light housekeeping tasks such as laundry, dishes, vacuuming and dusting.
  • Observed changes in patient's condition and reported them to the supervisor immediately.

Direct Support Professional

EnSuenos Y Los Angelitos Development Center
Taos, NM
06.2012 - 10.2017
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Assisted in planning and implementing recreational activities for participants.
  • Assisted individuals with daily living activities such as bathing, dressing, and grooming.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Assisted individuals in learning and developing new skills.
  • Followed care plan and directions to administer medications.
  • Supervised medication administration, personal hygiene and other activities of daily living.

Fraud Prevention Representative

A.c.t.
Taos, NM
02.2012 - 11.2012
  • Provided guidance on how best to protect customers from becoming victims of fraud or identity theft.
  • Conducted research on trends in online fraud prevention techniques.
  • Investigated potential fraud cases, collected evidence, and reported findings to management.
  • Reviewed customer accounts for suspicious activity and identified fraudulent transactions.

Gas Station Clerk

Speedway Gas Station
Taos , NM
01.2011 - 05.2011
  • Assisted with unloading deliveries from vendors when necessary.
  • Checked expiration dates on food items before stocking them onto shelves.
  • Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.
  • Stocked shelves with merchandise such as snacks, drinks and other convenience items.
  • Operated cash register to process transactions accurately and efficiently.
  • Processed customer payments, counted money in cash drawers and balanced receipts with sales.

Gas Station Clerk

Conoco Gas Station
Santa Fe, NM
08.2006 - 02.2007
  • Verified age of customers purchasing alcohol or tobacco products with valid ID.
  • Assisted with unloading deliveries from vendors when necessary.
  • Checked expiration dates on food items before stocking them onto shelves.
  • Stocked shelves with merchandise such as snacks, drinks and other convenience items.
  • Operated cash register to process transactions accurately and efficiently.
  • Processed customer payments, counted money in cash drawers and balanced receipts with sales.
  • Greeted customers entering the gas station and provided assistance when needed.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.

Cashier

Home Depot
Santa Fe , NM
04.2004 - 10.2006
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Performed other duties as assigned by management.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.

Shift Supervisor

Blockbuster Video
Santa Fe , NM
03.2003 - 12.2003
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Provided on-the-job training to new staff members.
  • Resolved customer complaints in a timely manner.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Completed opening and closing duties to facilitate business operations.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.

Busser

Hawaiian Grill
Taos, NM
05.2000 - 08.2000
  • Organized storage areas for clean dishes and stocked linens.
  • Inspected dining room furniture for cleanliness prior to seating guests.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Bussed and reset tables in an orderly fashion.
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
  • Greeted customers and answered questions about menu items.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Delivered food orders to tables in a timely manner according to company standards.

Education

Associate of Arts - Psychology

UNM
Taos, NM
05-2017

Skills

  • Communication abilities
  • Observational skills
  • Emotional Support
  • Customer Service
  • ID Verification
  • Cash Handling
  • Payment Collection
  • Payment Processing
  • Cash Register Operation
  • Issue Resolution

Certification

  • Previously CPR and First Aid Certified

Timeline

Home Aid

Mountain Home Healthcare
09.2023 - 12.2023

Direct Support Professional

EnSuenos Y Los Angelitos Development Center
06.2012 - 10.2017

Fraud Prevention Representative

A.c.t.
02.2012 - 11.2012

Gas Station Clerk

Speedway Gas Station
01.2011 - 05.2011

Gas Station Clerk

Conoco Gas Station
08.2006 - 02.2007

Cashier

Home Depot
04.2004 - 10.2006

Shift Supervisor

Blockbuster Video
03.2003 - 12.2003

Busser

Hawaiian Grill
05.2000 - 08.2000

Associate of Arts - Psychology

UNM

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Connie Alvillar