Connie Ann Miles
College Station,TX
Summary
Dynamic and knowledgeable Registered Nurse with a robust track record of leading high-performing teams and executing strategic initiatives that drive organizational growth. Over 28 years of comprehensive clinical experience includes Medical-Surgical, Telemetry, Obstetrics, Gynecology, Oncology, Pediatrics, Diabetes Management, Renal Transplantation, and Adult Mental Health. Proven ability to direct cross-functional projects that yield significant process improvements and operational efficiencies. Committed to patient advocacy, interdisciplinary collaboration, and cultivating high-performing team environments that deliver impactful results.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Charge Nurse
BAYLOR SCOTT AND WHITE HEALTH
College Station, TX
08.2025 - Current
- Ensure the safety and care provided is in accordance with the hospital policies and mission.
- Ensure the staff is safely caring for the patient and ensuring the team members are safe in practice and in personal wellbeing.
- Collaborating with other units, providers and management to ensure the entire hospital is running seamlessly and ensuring the right patient is getting the correct care in the right area of the hospital
Staff Nurse
BAYLOR SCOTT AND WHITE HEALTH
College Station, TX
09.2023 - 08.2025
- Provide 1:1 care to new mothers and infants. Assessing, educating and evaluating the cares needed to make the patient successful in caring for child and self at home. Education self-care, infant care, Breastfeeding, circumcision and NICU stay. Post-partum depression. Complications post delivery and infant post deliver complication
Manager of Medical Surgical Telemetry Unit
CHI ST-JOSEPH COLLEGE STATION
COLLEGE STATION, TX
08.2020 - 03.2023
- Managed a 38-bed medical surgical telemetry unit, focusing on maintaining high standards of patient care and safety.
- Supported nursing teams with 65+ staff members, including RNs, LVNs, PCTs, and monitor technicians. Collaborated with healthcare professionals to enhance patient care. Assisted in daily operations to maintain efficient workflow
- Redesigned unit layout and resources for 11-bed COVID-19 treatment area. Assisted in providing patient care as staff nurse during staffing shortages, prioritizing patient needs and safety.
- Assisted teams in implementing quality improvement measures for stroke, heart failure, and chest pain accreditation. Supported compliance with Joint Commission standards. Collaborated with healthcare professionals to enhance patient care processes
- Oversaw operational processes to enhance efficiency and improve service delivery standards.
Special Project Administrator
COLLEGE STATION MEDICAL CENTER
COLLEGE STATION, TX
07.2019 - 08.2020
- Collaborated with President and Chief Nursing Officer on quality improvement initiatives.
- Partnered with marketing director to develop initiatives that enhance the volume of surgical procedures.
- Facilitated improvements in productivity and operational flow within wound care unit to optimize patient care.
- Led initiatives with director of surgery to optimize pre-operative and day stay workflows on unit from pre-authorization through charting for procedures. Oversaw project timelines and resource distribution to achieve strategic objectives efficiently.
- Collaborated with Medical Surgical Telemetry Director to optimize process and workflow efficiency.
- Assumed the role of Medical Surgical Telemetry Director when Unit Director resigned
Director of Women and Children’s Service
COLLEGE STATION MEDICAL CENTER
COLLEGE STATION, TX
12.2018 - 07.2019
- Oversaw daily operations of 10-bed labor and delivery unit, including 2 surgical suites. Directed activities within 18-bed postpartum unit and 18-bed newborn nursery. Supervised operations of 14-bed level III NICU to ensure optimal patient care.
- Analyzed and adjusted delivery schedules and routes to maintain efficiency and meet monthly delivery goals.
- Spearheaded strategic initiatives to elevate patient care and optimize operational efficiency.
- Managed financial operations to uphold adherence to healthcare regulatory standards.
- Facilitated collaboration among diverse teams to enhance departmental adherence to evidence-based practices.
Director Women’s and Children’s
CHI HEALTH ST. ELIZABETH
LINCOLN, NE
07.2013 - 06.2018
- Assisted in managing unit with 13 bed labor and delivery rooms, 2 surgical suites, 32 bed obstetrics/gynecology area, 22 bed newborn nursery, 10 bed pediatrics unit, and 27 bed neonatal intensive care unit. Supported staff in daily operations to maintain high standards of patient care. Collaborated with healthcare teams to ensure efficient workflow and patient safety.
- Assisted in developing operational strategies to improve patient care delivery and service efficiency. Supported performance review processes and corrective action planning to boost team productivity for 200 direct reports.
- Directed the implementation of process enhancements across clinical and administrative departments. Led the successful conversion to a mother-baby unit hospitalist program. Coordinated alignment of hospital-wide start times to 0630/1830. Oversaw the remodeling of a 32-bed unit to improve patient care.
Director Labor and Delivery Unit
NORTHWEST TEXAS HEALTHCARE SYSTEM
AMARILLO, TEXAS
06.2011 - 06.2013
- Oversaw comprehensive management of an 8-bed labor and delivery unit, 2-bed high-risk antepartum unit, and 7-bed triage area, including 3 surgical suites. Directed scheduling, performance evaluations, and corrective measures for a team of 67 direct reports.
- Managed delivery schedules and routes to consistently meet a target of 200 deliveries each month.
- Oversaw comprehensive redesign of 21-bed postpartum unit, focusing on enhancing comfort and quality of care for patients.
- Developed and led high-risk obstetrical flight team, ensuring timely and specialized care for critical patients.
- Led initiatives to optimize operational processes, driving efficiency improvements and cost reductions. Directed coordination efforts for the successful launch of Cerner PCM, Surginet, and SMS systems, achieving seamless integration across the unit.
Unit Supervisor
AVERA MCKENNAN HOSPITAL AND UNIVERSITY CENTER
Sioux Falls, South Dakota
04.2008 - 05.2011
- Oversaw flight operations for high-risk pregnancy patients, ensuring safety and efficiency.
- Facilitated value analysis initiatives within a dedicated team to enhance operational efficiency.
- Conducted thorough reviews of billing and coding to ensure accuracy and compliance for inpatient and outpatient cases.
- Assist with management of day-to-day operation on a 14 bed LDR with two Surgical Suites, High Risk Pregnancy patients, 24 bed Post-Partum/ GYN unit, and Level II Nursery., birth per month is 150.
- Became a Certified Car Seat Technician who assists family with car seat education
- Achieved improved team performance and enhanced patient care through the development of targeted training programs for 110 direct reports. Streamlined staff scheduling and coordinated effective patient care across diverse departments.
- Implemented quality assurance measures to optimize workflow efficiency and service delivery.
- Assisted healthcare teams in coordinating patient transitions. Supported daily operations and adhered to hospital policies and procedures.
Registered Nurse
AVERA MCKENNAN HOSPITAL AND UNIVERSITY CENTER
Sioux Falls, South Dakota
02.2002 - 03.2008
- Provide care and treatment of intrapartum, high risk antepartum, gynecological, and general surgical pt.
- Certified AHA Basic Life Support Instructor since 1998
- Certified Car Seat Technician by the National Highway Traffic and Safety Association 2006
- Member of Shared Nurse Governance Counsel for Women Center
- Member of the Unit scheduling committee
Registered Nurse
Avera McKennan 3 East
05.1999 - 02.2002
- Provided care and treatment for Renal Transplant, Diabetic, Bone Marrow transplant, Oncology, HIV, Radiation, and Hospice
- Resource Nurse, member of unit scheduling committee
- Was 1 of 2 selected in state of South Dakota and received a grant to provide education to the rural community on Breast Cancer Awareness. I prepared and provided education sessions to 10 rural communities on Breast Cancer Awareness
- Was selected and received a grant to teach peripheral neuropathy education to medical professionals and provided several education in-services to nurses on unit
Mental Health Registered Nurse
SOUTH DAKOTA HUMAN SERVICES CENTER
Yankton, South Dakota
05.1998 - 05.1999
- Provided one on one education for medication, general admission counseling and medication administration.
- Collaborated with interdisciplinary teams to develop and implement individualized care strategies.
- Educated patients and families on mental health conditions and coping mechanisms.
- Administered psychotropic medications, monitoring for side effects, effectiveness, and making adjustments as necessary to optimize treatment outcomes.
70 B (Field Medical Assistant Officer) Captain, MSC
SOUTH DAKOTA Army National Guard
09.1998 - 02.2009
- Field medical assistant on all matters pertaining to the tactical employment of company assets. The duties and responsibilities are consistent with those identified for the headquarters support company executive officer. The executive officer is responsible for supervising the activities pertaining to the supplies, operations, and communication of the company headquarters. The executive officer supervises and coordinates security, planning, tactical operations, OPSEC, and logistical training functions of the company.
- Executive Officer duties: assistance to commander, in planning coordination and execution of company activities
- Unit Movement Officer: Coordinate movement of personnel and movement by land, sea, and air. Preparing load plans, hazmat certification, classified documents, and materials, arranging housing, meals, and clothing. Coordinated and obtained security clearance for movement for entire company.
02.2003 - 04.2004
- CPT, 0-3, 70B, Field Medical Assistant, Executive Officer, UMO
- Coordinated design and construction of company’s facilities.
- Met with contracting office, finalized design, and provided cost estimated for facility.
- Coordinated, obtained approval, and managed over 1 million dollars to complete several projects.
- Interfaced with local Iraq civilian contractors, military finance, and legal organization to meet unit’s requirements and create positive atmosphere with unit.
- Managed designs and construction of renovations for building and equipment at headquarters in field environment for a war environment
- Ensure medical care and medical equipment was available to provide for over 32,000 patients (Iraqi civilian, international worker, Iraqi prisoners of war and Coalition forces)
- Headquarters Platoon Leader ensures all soldiers completed tasks and handled all personnel issues.
- Reviewed and reported all classified information to commander and staff
- Took over command when commander absent.
- Unit Meritorious Citation 2008 (performance in Iraq)
11.1990 - 05.1991
- SPC, E-4, 91D Operating Room Specialist, duties to prepare, maintain surgical environment and equipment in a war situation.
- 2 ½ Ton truck driver section assigned equipment and any relocation of sites.
Education
MSN in Nursing Administration -
University of Mary
Bismarck, North Dakota05-2011
B.A. in Psychology -
Huron University
Huron, South Dakota05-1998
A.D. in Nursing -
Huron University
Huron, South Dakota05-1998
Skills
- Strategic decision-making
- Empathetic listener
- Exhibits calm demeanor
- Healthcare advocacy
- Strong ethical standards
- Compassionate and caring
- Clinical leadership
- Goal driven
- Team development and management
- Strong clinical judgment
Accomplishments
- Successfully stood up a High-Risk Obstetrics (HROB) flight team, playing a pivotal role in the development, coordination, and implementation of policies and operational standards in collaboration with the Federal Aviation Administration (FAA). Established regulatory-compliant protocols ensuring safe aeromedical transport operations and mission readiness.
- Directed and supervised a workforce of 200 Registered Nurses within the Women’s Services Division, providing strategic leadership, workforce development, performance management, and operational oversight across multiple specialty units.
- Led the oversight and operational management of a dedicated 22-bed COVID unit during the pandemic, ensuring appropriate staffing models, infection control compliance, patient safety, and continuity of care during a period of unprecedented healthcare demand.
- Subject matter expert in regulatory readiness and accreditation standards, with extensive experience in Joint Commission surveys and Magnet designation processes, driving compliance, quality improvement initiatives, and organizational excellence.
Certification
- BLS Current
- Past Certifications
- ACLS 2019-2022
- BLS Instructor 2002-2011
- Certified Carseat Technician 2008-2011
- Oncology Certified Nurse 2000-2002
Timeline
Charge Nurse
BAYLOR SCOTT AND WHITE HEALTH
08.2025 - Current
Staff Nurse
BAYLOR SCOTT AND WHITE HEALTH
09.2023 - 08.2025
Manager of Medical Surgical Telemetry Unit
CHI ST-JOSEPH COLLEGE STATION
08.2020 - 03.2023
Special Project Administrator
COLLEGE STATION MEDICAL CENTER
07.2019 - 08.2020
Director of Women and Children’s Service
COLLEGE STATION MEDICAL CENTER
12.2018 - 07.2019
Director Women’s and Children’s
CHI HEALTH ST. ELIZABETH
07.2013 - 06.2018
Director Labor and Delivery Unit
NORTHWEST TEXAS HEALTHCARE SYSTEM
06.2011 - 06.2013
Unit Supervisor
AVERA MCKENNAN HOSPITAL AND UNIVERSITY CENTER
04.2008 - 05.2011
02.2003 - 04.2004
Registered Nurse
AVERA MCKENNAN HOSPITAL AND UNIVERSITY CENTER
02.2002 - 03.2008
Registered Nurse
Avera McKennan 3 East
05.1999 - 02.2002
70 B (Field Medical Assistant Officer) Captain, MSC
SOUTH DAKOTA Army National Guard
09.1998 - 02.2009
Mental Health Registered Nurse
SOUTH DAKOTA HUMAN SERVICES CENTER
05.1998 - 05.1999
11.1990 - 05.1991
MSN in Nursing Administration -
University of Mary
B.A. in Psychology -
Huron University
A.D. in Nursing -
Huron University
AWARDS
ARMY COMMENDATION AWARD 1995 (Solider of Annual training), ARMY COMMENDATION AWARD 2003 (OPERATION IRAQI FREEDOM), ARMY COMMENDATION AWARD 2007 (Outstanding service AT 2007), ARMY MERTORIOUS MEDAL OF SERVICE 2009
HUMANITARIAN WORK
Three overseas humanitarian assistance missions including Honduras, Jamaica, and Panama working in remote villages providing medical and dental to poverty-stricken peoples.