Connie Arrant

I am a problem solver; trusted advisor and I partner to the people and businesses within the KeyBank communities

• I am a Financial Wellness Consultant (FWC) who is a Banker that also conducts Teller transactions to build relationships, uncover opportunities and provide guidance and solutions to assist in client's financial wellness in person as well as through proactive calling efforts
• As an FWC, I strive to work toward attracting new clients to Key and work with existing clients to develop and expand relationships based on their unique financial goals, leading to client confidence in their finances
• I am a very strong and effective team player who is paired with polished communication and confidence, which are critical for this role
• At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey
• I take pride in serving KeyBank clients and making them feel that no bank will fight harder for them
• 304% to goal on Primacy Checking Accounts
• 281% to goal on Financial Wellness Credits
• Obtained $2,566,854 in New Deposit Growth for the Branch.

• Management and coaching of branch personnel
• Conducting mid-year and annual performance reviews for Tellers
• Delivering performance improvement plans as identified by the Operations Leader
• Ensuring overall branch adherence for operational, risk and compliance procedures for positions
• Examples - Alarm Testing, All-Clear Signal, Cash Audits, Negotiable Items, Security Training, Clean Desk Risk Assessment, Bank Secrecy Act training, Non-Deposit Investment Products training, Privacy Act training, Signage Compliance, Wire Transfer Compliance, Home Mortgage Disclosure Act training, ATM card audits, Night Depository Compliance, Safe Deposit Compliance, Continuity and Recovery Plan, Americans with Disability Act training, Expedited Funds Availability training, New Account Opening Compliance and Truth in Savings training
• Providing backup for Branch Manager and Relationship Manager.

• Effective management of the entire staff, training and development of all employees, employee evaluations, maintain corporate delinquency and gross losses
• Working both inbound and outbound units
• Assisting the Human Resource Generalist with first and second interviews and recommending qualified candidates for employment
• Assisting the Davox Administrator, analyzing the daily flow of call tables and seeking solutions of effectively enhancing completion of the daily download.

• Adjuster, including timely completion of daily adjuster files, tracking, weekly charge-off's, placing emphasis on training, development of the staff and identification of sub-standard and/or exceptional performers.

• Maintained acceptable resolve ratios and averages consistent with current departmental requirements, collection on credit card accounts from 30 days delinquency to charge off status, processing of APS payments.

• Completion of End of Term leases, lease postings and payoffs, charge off recoveries, balancing lease payment in process, sales tax transactions, thru-billing clients for property tax bills, luxury tax collections and payments to IRS to include quarterly reporting to the IRA, reporting of repossessions and insurance losses.

• Sold bank products and services in response to client requests, determined client needs
• Developed and maintained a complete knowledge of consumer deposit products and services and participated in monthly staff sales meetings.

• Provided accurate and efficient transaction services to clients, controlled and balanced financial instruments processed
• Assisted in overall branch servicing.

• Handled customers' transactions, bookkeeping, operated proof machine
• Responsible for opening new accounts.