Connie Ashley
Customer Service Liaison
Summary
Proven Customer Care Representative at Florida Blue - Blue Cross Blue Shield of Florida, excelling in customer service. Demonstrated ability to enhance customer satisfaction and resolve issues efficiently, fostering positive relationships. Skilled in managing high call volumes and ensuring prompt problem resolution, significantly improving customer satisfaction levels.
Successful Reppresentive with 39 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Florida Blue - Blue Cross Blue Shield Of Florida
09.2003 - Current
- Assisted call-in customers with questions.
- Navigated multiple computer systems and applications to find information.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Minor Senior High School
Birmingham, AL05-1967
Skills
Customer service
Certification
Health Insurance Agent
Timeline
Customer Care Representative
Florida Blue - Blue Cross Blue Shield Of Florida
09.2003 - Current
Health Insurance Agent
11-1992
Minor Senior High School
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