Connie Austin
Garner,NC
Summary
Persuasive and distinguished Broker with 29 years of experience in soliciting potential clients to buy and sell properties. Exceptional communication and negotiation skills to manage competing deadlines. Results-driven New Home Sales Consultant known for high productivity and efficiency in task completion. Bring deep understanding of market analysis, customer relationship management, and strategic sales planning to drive success in the housing industry. Excel in negotiation, communication, and problem-solving, ensuring smooth transactions and client satisfaction. Committed to leveraging these skills to exceed sales targets and support buyers throughout the purchasing process.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Realtor/Broker Consultant
Snap Realty
Holly Springs, NC
01.2025 - Current
- Liaised between buyers and sellers to facilitate negotiations and propel closing progress.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Promoted sales through advertising, open houses and Multiple Listing Services.
New Homes Sales Specialist
Chesapeake Homes
Raleigh, NC
08.2024 - 01.2025
- Maintained accurate records of all customer interactions in database system.
- Conducted model home walk-throughs to showcase floor plan diversity and promote timely selection in home buying process.
- Organized open houses to showcase properties for sale within the development.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Established solid and loyal relationships with many prospective home buyers.
- Monitored competitor activities in order to stay ahead of industry trends.
REALTOR/BROKER/CERTIFIED MENTOR
Exp Realty
Fuquay-Varina, NC
02.2023 - 08.2024
- Use knowledge of local real estate markets to help individuals buy and sell land, homes, and commercial properties
- Meet with clients to discuss their ideal property requirements and price points
- Show client homes that meet their criteria
- Negotiate terms of purchases
- Draft contracts and listing agreements for signatures
- Assist clients before, during, and after purchases to satisfy customer needs
- Mentor new realtors and train them in all aspects of the sales process
Realtor/Broker Associate
Ann Milton Realty
Lillington, NC
01.2018 - 02.2023
- Negotiated contracts and prepared paperwork to manage accurate and legal sales of residential, commercial and land properties
- Achieved consistent sales by promoting properties through advertisements, open houses and listing services
- Optimized sales processes continuously based on customer feedback and changing market conditions
- Managed client relationships via email, text and telephone through use of CRM to stay in frequent contact and maintain trust throughout sales process
- Negotiated real estate contracts to navigate transactions between buyers and sellers
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction
New Home Sales Consultant
Wade Jurney Homes
Sanford, NC
10.2016 - 01.2017
- Reviewed and executed confidential documents and contracts
- Developed new business and managed new and existing clients
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients
- Coordinated appointments to show buyers prospective homes
- Negotiated contracts with buyers and sellers to maximize company earnings
- Managed scheduled meetings to maintain satisfaction of both buyers and seller and facilitate smooth purchases
Broker-In-Charge
For Sale Realty
Clayton, NC
01.2013 - 10.2016
- Negotiated real estate contracts to navigate transactions between buyers and sellers
- Compared properties possessing similar features to determine competitive market prices
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers
- Increased home sales through persuasion, negotiation and closing prowess
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales
- Reviewed and executed confidential documents, contracts, and disclosures for all of the Brokers
- Identified value-added solutions to complex problems
- Educated Broker Associates on buying and selling processes to increase customer satisfaction and understanding
- Established positive flow of communication with agents, clients, attorneys, and personnel involved in closing transactions
- Performed home evaluations and developed competitive market analysis for individual homes
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients
- Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in Raleigh metro area
- Built and established new business opportunities and managed all Broker Associates
- Maintained systems and provided assistance for all Sales Associates
- Reviewed all listing and sales contracts to ensure all real estate rules and regulations were met
- Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.
- Acted as buyer or seller representative when arranging sales.
- Monitored client portfolios and made adjustments as necessary to align with changing market conditions and client objectives.
- Facilitated communication between broker-dealers, lawyers, appraisers, inspectors and other parties involved in real estate transactions.
- Generated business using proven tools, systems and training.
Realtor Sales Associate
HomeTowne Realty
Clayton, NC
07.2007 - 12.2012
- Advised and informed prospective clients on current market activities and conditions
- Compared recently sold area properties to determine competitive market prices
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms
- Resolved client concerns related to home purchases to maintain high satisfaction ratings
- Performed home evaluations and developed competitive market analysis for individual homes
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients
Broker-In-Charge/Realtor Sales Associate
Kivett's Happy House Realty
Atlantic Beach, NC
03.2003 - 06.2007
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales
- Stayed up to date on property environmental regulations and inspected new properties for adherence to emerging codes
- Reviewed and executed confidential documents, contracts, and disclosures
- Established positive flow of communication with agents, clients, attorneys,and personnel involved in closing transactions
- Developed new business and managed new and existing clients
- Negotiated contracts with buyers and sellers to maximize customer savings
- Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases
- Performed home evaluations and developed competitive market analysis for individual homes
- Built and established new business opportunities and managed sales associates
- Retained sales associates through effective sales and satisfaction management strategies
- Identified value-added solutions to complex problems and leveraged trends in customer industries to increase sales
Education
NC Real Estate License - Real Estate
Wake Technical Community College
Raleigh, NC06-1996
High School Diploma -
Fuquay-Varina High School
Fuquay-Varina, NC05-1981
Skills
- Customer Satisfaction
- Critical Thinking
- Real Estate Industry Understanding
- Home Evaluations
- Client Guidance
- Contract negotiation
- Customer relationship management
- Property marketing
- Sales strategies
- Client needs assessment
Certification
- Accredited Luxury Home Specialist
- Broker-In-Charge Eligible
- Certified Mentor
Online Resume
https://www.myperfectresume.com/me/connie%2Daustin/162
Timeline
Realtor/Broker Consultant
Snap Realty
01.2025 - Current
New Homes Sales Specialist
Chesapeake Homes
08.2024 - 01.2025
REALTOR/BROKER/CERTIFIED MENTOR
Exp Realty
02.2023 - 08.2024
Realtor/Broker Associate
Ann Milton Realty
01.2018 - 02.2023
New Home Sales Consultant
Wade Jurney Homes
10.2016 - 01.2017
Broker-In-Charge
For Sale Realty
01.2013 - 10.2016
Realtor Sales Associate
HomeTowne Realty
07.2007 - 12.2012
Broker-In-Charge/Realtor Sales Associate
Kivett's Happy House Realty
03.2003 - 06.2007
NC Real Estate License - Real Estate
Wake Technical Community College
High School Diploma -
Fuquay-Varina High School
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