Connie Bell
Jacksonville,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
35
35
years of professional experience
Work History
Lead (Level22)
Johnson & Johnson
Jacksonville, FL
06.1987 - 12.2021
Credit/Returns Lead
Johnson & Johnson
Jacksonville, FL
06.1987 - 12.2021
- Manage work flow
- Maintain 3 day processing time
- Maintain less than 2 keying errors per quarter
- Create rotation schedule monthly
- Communicate with Customer Service Representatives
- Correspond with Key Account, New Accounts
- Peer Coach
- Pull reports daily & monthly
- Direct meeting with team members daily
Education
High School Diploma -
William Raines
Jacksonville, FL06-1973
Skills
- Verbal communication
- Computer
- Time management
- SAP
- Kaizen Improvement Project
- Peer Coach
Timeline
Lead (Level22)
Johnson & Johnson
06.1987 - 12.2021
Credit/Returns Lead
Johnson & Johnson
06.1987 - 12.2021
High School Diploma -
William Raines