Connie Benskin
Show Low,AZ
Summary
Dependable cleaner with a proven track record in maintaining commercial and residential facilities. Known for strong work ethic and trustworthiness, consistently delivering high-quality results through meticulous attention to detail. Committed to meeting client needs and enhancing satisfaction, ensuring a clean and welcoming environment. Reliability and dedication to excellence define every aspect of the cleaning process.
Overview
24
24
years of professional experience
Work History
Janitorial Assistant
Bodywork's Gym
01.2021 - 05.2024
- Maintained cleanliness of gym facilities, ensuring a safe environment for members and staff.
- Conducted regular inspections of equipment and supplies to uphold quality standards.
- Implemented efficient cleaning procedures, enhancing overall operational effectiveness.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Improved restroom sanitation, receiving positive feedback from building occupants.
- Maintained exterior cleanliness, contributing to positive first impression for visitors.
House Cleaner
White Mountain Cleaning.com
06.2022 - 01.2023
- Developed efficient cleaning schedules to optimize workflow and meet client needs.
- Enhanced customer satisfaction by addressing concerns promptly and effectively.
- Created detailed reports on service quality and client feedback for continuous improvement.
- Coordinated with clients to customize cleaning services based on specific requirements.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Emptied trashcans and transported waste to collection areas.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Conducted regular inspections of cleaned areas to maintain high cleanliness standards.
Head House Keeper
Best Western Inn
05.2017 - 06.2020
- Oversaw daily housekeeping operations, ensuring cleanliness and adherence to quality standards.
- Trained and mentored housekeeping staff to enhance service delivery and operational efficiency.
- Implemented inventory management systems for cleaning supplies, optimizing resource allocation.
- Developed and enforced sanitation protocols, maintaining compliance with health regulations.
- Coordinated scheduling for housekeeping team, balancing workload and promoting staff productivity.
- Conducted regular inspections of guest rooms and common areas to uphold high cleanliness standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Communicated repair needs to maintenance staff.
- Maintained detailed records of maintenance needs and repairs, liaising with maintenance department for timely completion.
- Worked with front desk to respond promptly to all guest requests.
- Collaborated with front desk personnel to address guest concerns promptly and courteously.
- Managed scheduling of housekeeping staff, minimizing overtime expenses while maintaining quality service levels.
- Established positive relationships with vendors for timely delivery of essential supplies at competitive prices.
- Increased employee performance through effective supervision and training.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Housekeeper
Best western
01.2015 - 01.2017
- Clean bathrooms, toilet, sink and counter top, dust all furniture, clean inside and outside of microwave and refrigerator, vacuum floors, mop, stock toilet paper, soap, towels and empty trash cans.
Residential cleaning /supervisor
Debbie's Personal Touch
01.2010 - 01.2015
- Supervising staff, assigning task, monitoring performance, train new and existing staff on cleaning techniques and safety regulations, and proper procedures for using cleaning chemicals and equipment, inspecting home ensure they meet established cleanliness and quality standards, managing cleaning supplies and equipment, handling customer complaints and requests, and provide feedback to staff. Receiving payment from clients, and making deposits daily.
shift leader
Giant
11.2000 - 11.2007
- Supervising staff, managing daily operations, and ensuring customer satisfaction. My duties include handling cash, opening /closing procedures, balancing the drawer, making accurate deposits, and reconciling any discrepancies. Train and supervise staff, ensure compliance with co,Panay policies and procedures. Monitor inventory and place orders as needed.handle customer complaints and resolve issues. Maintain cleanliness and organization of the store.provide exceptional customer service
Education
High School Diploma -
Pennfoster/ Online School
01-2026
Skills
- Training
- Scheduling
- Safety Management
- Housekeeping
- Vacuuming
- Detail Oriented
- Customer Service
- Retail Sales
- Leadership
- Problem solving
- Organizational skills
- Knowledge of inventory management and cash handling procedure
- The ability to establish work methods, schedules and routines; supervise and train others in food service preparation, cooking, packing, delivering, storing, cleaning, sanitizing, and general kitchen work
- Ability to establish and maintain cooperative working relationships with others; develop a cohesive functioning work team; work collaboratively with others to achieve a common goal; provide constructive feedback both verbally and in writing; both issue and follow written and oral instructions; and exhibit strong problem-solving and prioritization skills
Summary of Qualifications
- Ability to multitask,work under pressure, and be detail oriented
- Staff supervision, oversee and coordinate employee activities during the shift, maintaining high customer service standards in absence of management.
- Delegating tasks, manage cash drawers, handling deposit , perform end of shift reconciliations,resolving customer issues, train new employees s on company procedures, Monitor inventory and stock, assisting with receiving /processing stock, ensure product availability, and communicate shift related issues to management.
Timeline
House Cleaner
White Mountain Cleaning.com
06.2022 - 01.2023
Janitorial Assistant
Bodywork's Gym
01.2021 - 05.2024
Head House Keeper
Best Western Inn
05.2017 - 06.2020
Housekeeper
Best western
01.2015 - 01.2017
Residential cleaning /supervisor
Debbie's Personal Touch
01.2010 - 01.2015
shift leader
Giant
11.2000 - 11.2007
High School Diploma -
Pennfoster/ Online School