Connie Blackwell
Summary
Customer-oriented individual with strong work ethic and excellent communication skills. Looking to obtain a position with a company with a driven environment to utilize my experience with Customer Service and Accounts Receivable.
Overview
48
48
years of professional experience
Work History
Customer Service
McComb Industries
05.2010 - 12.2024
- -Handle customer inquiries and billing questions.
- - Contact the customer about past due invoices.
- - Work with sales in handling customer complaints.
- -Locate resources for problems best option for the customer.
- -Assist in training peers on improving customer service.
- -Received customer orders and made sure to track orders to see if there are any issues and that the orders were shipped on time.
- -Contact the carrier for customers when tracking shipments is necessary.
- -Order yarn
- - Update Efficiency Report weekly.
- - Enter yarn into the yarn warehouse.
Account Receivable Analyst
Gold Toe Moretz, LLC
11.1998 - 01.2008
- -Work with operations and sales to resolve customer disputes related to Invoicing and deductions.
- -Present unsuccessful collection accounts to the Corporate Team Leader for consideration of outside collection agency or legal placement.
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Managed and responded to correspondence and inquiries/ chargeback from customers.
Customer Service
Gold Toe Moretz, LLC
01.1994 - 01.1998
- Work and maintain major retail accounts.
- -Work with production planning and the warehouse to make sure orders are shipped correctly and on time.
- -Work with the sales force and the customer in maintaining and analyzing their orders.
- -Order entry.
Clerk Accounting/ Expeditor
Gold Toe Moretz, LLC
01.1993 - 01.1994
- -Collected information for chargeback for the credit department.
- -Expedited order through the plant so that they would ship on time.
- -Filing Clerk
Pairer
Gold Toe Moretz, LLC
04.1977 - 05.1993
- -Inspected the quality of socks while pairing promptly.
Education
Associate Degree - Medical Billing and Coding
Piedmont Community College
Yanceyville, NC05-2010
Skills
- -Proficient in Microsoft/Word/Excel
- -Team Leadership
- -Excellent communication skills
- -Detail-oriented
Timeline
Customer Service
McComb Industries
05.2010 - 12.2024
Account Receivable Analyst
Gold Toe Moretz, LLC
11.1998 - 01.2008
Customer Service
Gold Toe Moretz, LLC
01.1994 - 01.1998
Clerk Accounting/ Expeditor
Gold Toe Moretz, LLC
01.1993 - 01.1994
Pairer
Gold Toe Moretz, LLC
04.1977 - 05.1993
Associate Degree - Medical Billing and Coding
Piedmont Community College
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