Connie Blanchard
Maple Grove,MN
Summary
Tech-savvy and smart professional with experience in medical environments, and top-notch administrative skills. Proven ability to resolve billing discrepancies and enhance patient satisfaction through effective communication and conflict resolution. Proficient in ICD-10 and CPT coding, data entry, and maintaining compliance with HIPAA regulations, ensuring efficient operations and optimal resource utilization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dental Assistant/Office Admin
Connie's Timely Temps LLC
Crystal, MN
04.2020 - Current
- Maintain and update patient records and medical charts with accuracy and attention to detail, ensuring prompt and compliant documentation.
- Provide support to customers over the phone, through email, and chat.
- Modify and update existing policies and claims to reflect changes in beneficiary, amount of coverage, or type of insurance.
- Maintain up-to-date knowledge of the policies and procedures of major insurance providers, such as Delta, BCBS, and Medicare, to streamline reimbursement workflows.
- Review and process aging and denied claims by identifying discrepancies and resubmitting accurate documentation.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
Dental Assistant/Office Admin
Olson Dental Care
Bloomington, MN
07.2013 - 03.2020
- Used ICD-10 coding systems for accurate diagnosis and procedure documentation, ensuring compliance with healthcare regulations.
- Scheduled appointments, communicated, and collected overdue payments.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
Dental Assistant/Operations Manager
Smile Center
St. Paul/Savage, MN
07.2007 - 07.2013
- Fostered a positive work environment, and ensured clear communication among teams.
- Organized schedules, maintained records, and oversaw correspondence to keep operations efficient.
- Addressed challenges that affect productivity or customer satisfaction.
Education
Minneapolis Community and Technical College - biology
Minneapolis Community and Technical College
Minneapolis, MN01.2015
Licensed Dental Assistant -
Herzing College
St Louis Park, MNSkills
- Medical and dental terminology
- Customer service
- HIPAA/OSHA compliant
- Electronic Health Records
- Dental billing software
- Medical record maintenance
- Insurance verification
- ICD-10 coding
- Claim processing
- Appointment scheduling
- Time management
- Conflict resolution
- Billing reconciliation
- Data analysis
- Healthcare regulations
- Prescription management
- Multitasking capacity
Certification
- Licensed Dental Assistant (LDA) - Dental Assisting National Board (DANB)
- CPR and First Aid Certified
References
Available upon request.
Timeline
Dental Assistant/Office Admin
Connie's Timely Temps LLC
04.2020 - Current
Dental Assistant/Office Admin
Olson Dental Care
07.2013 - 03.2020
Dental Assistant/Operations Manager
Smile Center
07.2007 - 07.2013
Minneapolis Community and Technical College - biology
Minneapolis Community and Technical College
Licensed Dental Assistant -
Herzing College
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