CONNIE BRITTAIN
Connelly Springs,NC
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
26
26
years of professional experience
Work History
Teacher Assistant
Tabernacle Christian School
2020.08 - Current
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Responded to student needs and questions promptly.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
Substitute Teacher/Kindergarten Teacher's Assistant
Burke County Public Schools
2017.08 - 2020.08
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Registrar/Patient Representative/Scheduling
Catawba Valley Medical Center
2011.01 - 2017.08
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Answered incoming calls, scheduled appointments and filed medical records.
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
Admitting Representative
Frye Regional Medical Center
1998.01 - 2011.01
- Provided excellent customer service to patients and their families during the registration process.
- Prioritized workload effectively while handling multiple tasks simultaneously within a fast-paced environment.
- Increased efficiency in data entry tasks by consistently maintaining high levels of accuracy and speed.
- Effectively used hospital software systems to enter patient demographic information, verify insurance coverage, and schedule appointments when necessary.
- Registered patients for labs, surgeries and radiology.
- Arranged forms and charts for each patient.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Assisted in training new admitting representatives, sharing best practices for successful job performance.
Education
Medical Terminology Certificate I & Il -
Caldwell Community College and Technical Institute
Associate’s Degree in Early Childhood Education -
Western Piedmont Community College
01.2019
Early Childcare Credentials -
Western Piedmont Community College
01.2017
Customer Service Class -
Skillpath
01.2013
Medical Billing and Reimbursement Certificate -
Catawba Valley Community College
01.2009
Medical Transcription Certificate -
Future MT Online
01.1998
Skills
- Courteous and Professional
- Telephone skills
- Data Entry
- Verbal and written communication
- Office equipment operations
- Microsoft Office
- Visitor and Customer Relations
- Time Management
- Organization skills
- Payment Processing
Qualifications And Skills
Experience in computer and medical terminology for 20 years, Associates Degree in Early Childhood Education, 05/2019, Childcare Credentials, 2017, Student Teaching at George Hildebrand Elementary School - activities and lesson plans, Sunday school teacher at my church for 25 years
References
- Amanda Quinn, great friend, nurse at the VA, 828-443-5743
- Kelly Jacquot, great friend and past coworker, works at OrthoCarolina, 828-320-9743
- Ellen Church, great friend, coworker at Tabernacle Christian School, 828-449-6743
- Stephenie Lail, great friend and coworker at Tabernacle Christian School, 828-413-1233
Timeline
Teacher Assistant
Tabernacle Christian School
2020.08 - Current
Substitute Teacher/Kindergarten Teacher's Assistant
Burke County Public Schools
2017.08 - 2020.08
Registrar/Patient Representative/Scheduling
Catawba Valley Medical Center
2011.01 - 2017.08
Admitting Representative
Frye Regional Medical Center
1998.01 - 2011.01
Medical Terminology Certificate I & Il -
Caldwell Community College and Technical Institute
Associate’s Degree in Early Childhood Education -
Western Piedmont Community College
Early Childcare Credentials -
Western Piedmont Community College
Customer Service Class -
Skillpath
Medical Billing and Reimbursement Certificate -
Catawba Valley Community College
Medical Transcription Certificate -
Future MT Online
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