Connie Brooks
Summary
Experienced administrative professional with strong leadership and relationship-building skills. Employee-focused with eighteen years experience in all areas of administrative services including policy writing, budget management, customer services, interviewing and hiring skills, and accounts payable/receivable.
Overview
29
29
years of professional experience
Work History
Administrative Services Coordinator
John Carroll University
University Heights, OH
05.1996 - Current
- Manages budget including planning, preparing, monitoring, and reporting
- Coordinates student recruitment and hiring process
-
Pre-screens all applicants prior to sending them to departmental supervisors for consideration
- Maintains confidential information including performance evaluations, attendance records, and payroll for approximately seventy-five student assistants each semester
-
Supervises thirty student employees in administrative support, housekeeping, and security/safety patrol
- Drafts security operating procedures and training materials for security/safety patrol members
-
Trains security/safety patrol with police department, supervises and schedules patrol
- Develops, updates, and trains on disaster management plan in cooperation with police department and facilities management
- Assists with marketing and staff development committees
- Participates in the administration of the library
Assistant Manager, Instructor, Performer
Gallery of Music
Mentor, OH
.1 1989 - .1 1995
- Music instructor for organ, keyboard, clarinet, piano, and music theory
- Demonstrated and sold high-end musical instruments achieving and exceeding company goals
- Responsible for administrative and managerial assistance
- Performed in concerts and at outside venue
Salesperson
Sheraton Furniture
Willoughby, OH
.1 -1 - .1 -1
- Studied and completed certification in interior design
- Tagged inventory for pricing and security
- Sold products at a consistently high volume
Secretary
Small Business Park
Mentor, OH
.1 -1 - .1 -1
- Performed secretarial services including word processing, answering phones, copying, and mailing for forty-one tenants
Education
Classes focused on communications and sociology
John Carroll University
Skills
- Budgeting and finance
- Project management
-
Process implementation
- Team leadership and liaison
-
Staff development
-
Conflict resolution
- Data management
- Extremely organized
- Self-motivated
- Strong verbal communication
Additional Information
Other Skills:
- Banner Finance
- Resource 25 Scheduler
- Disaster management planning
- Trained in "Safe Zone" inclusion program
- Anti-bias program
- Certified Crime Prevention Specialist
- Orientation for New Staff
- Performance Driven Customer Service Skills
- Conducting Meetings for Results
- Fundraising for Friends and Trustees
- Having Difficult Conversations
- Dealing with Difficult People
- Past Unit Commissioner
- Masters of Commissioner Science
Timeline
Administrative Services Coordinator
John Carroll University
05.1996 - Current
Assistant Manager, Instructor, Performer
Gallery of Music
.1 1989 - .1 1995
Salesperson
Sheraton Furniture
.1 -1 - .1 -1
Secretary
Small Business Park
.1 -1 - .1 -1
Classes focused on communications and sociology
John Carroll University
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