Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connie Brown

Sunbury,Pennsylvania

Summary

Proven track record in compassionate caregiving and effective communication, demonstrated at CareGivers America. Excelled in enhancing patient well being and comfort, achieving a significant improvement in client satisfaction. Skilled in personal hygiene assistance and emotional support, adept at fostering trust and confidentiality.

Overview

7
7
years of professional experience

Work History

HHA

CareGivers America
09.2019 - Current
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and self confidence.
  • Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
  • Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
  • Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
  • Supported clients with cognitive impairments through engaging mental exercises designed to maintain brain health and function.
  • Managed accurate medical records for each patient, maintaining confidentiality while providing essential information for healthcare providers.
  • Boosted patient morale with a positive attitude, effective communication, and active listening skills to address concerns and validate emotions.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.

Front Desk Receptionist

Sunbury Animal Hospital
01.2018 - 09.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Administrative Assistant

Berkshire Hathaway HomeServices
06.2017 - 06.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

High School Diploma -

Shikellamy High School
Sunbury, PA
06.1981

Skills

  • Personal Hygiene Assistance
  • Compassionate Caregiving
  • Dressing and grooming
  • Emotional Support
  • Behavioral Management
  • Recreational Activities
  • Communication abilities
  • Documentation proficiency

Timeline

HHA

CareGivers America
09.2019 - Current

Front Desk Receptionist

Sunbury Animal Hospital
01.2018 - 09.2019

Administrative Assistant

Berkshire Hathaway HomeServices
06.2017 - 06.2018

High School Diploma -

Shikellamy High School

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Connie Brown