Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Connie Brown

Summary

Accomplished professional with a proven track record at Sevita Health, excelling in program development and staff training. Leveraging critical thinking and strategic planning to enhance operational efficiency. Adept at customer service and conflict resolution, driving a 20% improvement in client satisfaction. Skilled in data entry and communication, fostering a collaborative and productive work environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Program Supervisor

Sevita Health
11.2019 - Current
  • Helping people with disabilities to be independent with in a group home setting.
  • Maintaining the day-to-day operations of the home with staff and consumers to make sure that all training, paperwork, appointments, and overseeing paperwork for MAR med pass is complete.
  • Teaching consumers to cook and clean and live a normal lifestyle

Assembly Line Worker

Tesla
03.2024 - 05.2024
  • Basic assembly of the Cybertruck.
  • Torching bolts in the flatbed and other parts of the truck, attaching electrical soft sets.

Assistant Store Manager

Cash Store
02.2019 - 03.2020
  • Financial advisor with processing loan applications.
  • Customer service; assisting customer with refinancing the application process for cash and title loans.
  • Cash handling filing and data entry

Store Manager

Check Into Cash
03.2016 - 01.2019
  • Cash handling, loans processing, western union, deposits, financials PNL's, scheduling, audits, interviewing, corrective discipline action, training, filing, call monitoring and mentoring.

Home Care Provider

Lutheran Senior Services
09.2018 - 12.2018
  • Assisting seniors with home care in their private homes with basic home need

Marketing Rep

Advantage Solutions
08.2018 - 11.2018
  • Marketing of Epson printers, training staff in Sam’s on how to use Epson printers, market displaying

House Manager

Trinity Services
03.2013 - 05.2016
  • Group home setting.
  • Maintaining the day-to-day operations of the home with staff and consumers to make sure that all training, paperwork, appointments, and overseeing paperwork for MAR med pass is complete.
  • Teaching consumers to cook and clean and live a normal lifestyle

Customer Service Rep

HGS
11.2013 - 03.2015
  • Customer service with warranty issues with Delta faucet.
  • Troubleshooting with customer and plumber regarding installing of products.
  • Up sale on faucet replacement when warranty is voided.

Customer Service Rep/Sales Rep

AFNI
11.2013 - 03.2015
  • Addressed customer concerns about phone bills through effective problem-solving techniques.
  • Analyzed billing statements to recommend improved products and services.
  • Provided support by clarifying issues with phone bills for enhanced customer understanding.

Education

Associates - business/accounting

Midstate College
Peoria, IL
01.2018

Skills

  • Critical thinking
  • Communication
  • creativity
  • Strategic thinking
  • Staff training
  • Program development
  • Problem solving
  • Time management
  • Customer service
  • Conflict resolution
  • Scheduling coordination
  • Data entry
  • Communication skills
  • Employee mentoring
  • Sales comparison

Certification

Life and Health Insurance license

Affiliations

  • pool tournaments
  • volleyball
  • cheerleading coach

Timeline

Assembly Line Worker

Tesla
03.2024 - 05.2024

Program Supervisor

Sevita Health
11.2019 - Current

Assistant Store Manager

Cash Store
02.2019 - 03.2020

Home Care Provider

Lutheran Senior Services
09.2018 - 12.2018

Marketing Rep

Advantage Solutions
08.2018 - 11.2018

Store Manager

Check Into Cash
03.2016 - 01.2019

Customer Service Rep

HGS
11.2013 - 03.2015

Customer Service Rep/Sales Rep

AFNI
11.2013 - 03.2015

House Manager

Trinity Services
03.2013 - 05.2016

Associates - business/accounting

Midstate College

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Connie Brown