Connie Bruno Gomez

Customer Service Associate

Walgreens

Brighton

09.2021 - Current

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Informed customers about special promotions and provided detailed information for various products.
Developed and actualized customer service initiatives to decrease wait times.
Executes excellent sales floor merchandising and selling.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recommended products to customers, thoroughly explaining details.
Provided primary customer support to internal and external customers.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cultivated customer loyalty, promoted repeat business and improved sales.
Provided information regarding charge accounts and loyalty programs.