Connie Bugni
Menasha,USA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Senior Tax Preparer
H & R Block
Neenah, Wisconsin
11.2019 - Current
- Analyze complex tax situations, ensuring compliance with IRS regulations
- Provide strategic advice to clients, optimizing their tax positions and minimizing liabilities
- Streamline tax preparation processes, reducing average client processing time
- Consistently meet and exceed performance targets, contributing to high customer satisfaction rates
- Guide clients through tax implications of life changes
- Offer personalized solutions, addressing concerns and building long-term relationships based on trust and expertise
- Leverage cutting-edge tax software to enhance accuracy and efficiency
- Develop creative strategies for complex returns, maximizing deductions within legal frameworks
- Meticulously review financial documents, ensuring precise calculations and compliance
- Stay updated on tax law changes, applying new regulations accurately to client situations
Ecommerce Customer Service Representative
Born2collectvariety
Menasha, Wisconsin
01.2019 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Developed strong customer relationships to encourage repeat business.
- Collected deposits or payments and arranged for billing.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Operated and maintained equipment, troubleshooting and correcting issues to maintain functionality.
- Kept abreast of developments in field of expertise to develop new and relevant research.
- Maintained up-to-date knowledge of industry standards, regulations and best practices.
- Designed inventory system and management of inventory
Doctor winder operator
Avery Dennison
Neenah, USA
03.2022 - 02.2024
- Responsible for rewinding faulty rolls prior to shipment to customers
- Input correct settings into machine and adjust accordingly as stock changes to create quality product
- Daily housekeeping, input footage into computer and update shipping labels, package product when complete
- As a finisher, assist with master roll changeover, web machine, palletize quality products, input data and obtain packaging labels
- Assist with splice when needed
- On emergency response team and attended safety meetings
Education
Bachelor Of Accounting -
Rasmussen University
Remote, USA 05.2024 - Current
Skills
- General ledger
- Accounts payable
- Accounts receivable
- Bank reconciliation
- Financial statement analysis
- Payroll
- Microsoft Office
- Organizational skills
- Inventory management
- Tax Compliance
- Client Relations
- Process Improvement
- Mentorship
- Data Analysis
- Strategic Planning
- Documentation
- Management
Timeline
Bachelor Of Accounting -
Rasmussen University
05.2024 - Current
Doctor winder operator
Avery Dennison
03.2022 - 02.2024
Senior Tax Preparer
H & R Block
11.2019 - Current
Ecommerce Customer Service Representative
Born2collectvariety
01.2019 - Current
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