Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Connie Bumgardner

Connie Bumgardner

Oxford,MS

Summary

At Maplebear Inc., as an Instacart Shopper, I enhanced customer satisfaction through efficient shopping and order accuracy, leveraging strong work ethic and mobile app proficiency. Achieved high satisfaction ratings by mastering store layouts and maintaining punctuality, significantly boosting repeat customer base and team collaboration. Demonstrated exceptional customer relations and food safety awareness, contributing to a positive shopping experience. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.

Overview

1
1
year of professional experience

Work History

Instacart Shopper

Maplebear Inc.
11.2023 - Current
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.
  • Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
  • Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Developed strong working relationships with store employees, facilitating efficient navigation and item location.
  • Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
  • Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
  • Collaborated with fellow shoppers to streamline processes and ensure optimal team performance.
  • Improved overall efficiency by staying up-to-date on store layouts and inventory changes through regular visits.
  • Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
  • Handled complex transactions accurately, processing payments securely using the Instacart platform.
  • Upheld food safety standards by properly handling perishable items and maintaining appropriate storage conditions during delivery.
  • Safeguarded customer privacy by diligently following all company policies regarding personal information protection.
  • Supported an inclusive shopping environment by accommodating special needs or accessibility requirements for diverse customers.
  • Navigated challenging traffic situations calmly while ensuring timely deliveries and minimizing delays.
  • Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
  • Expanded knowledge of local product offerings through ongoing research and frequent communication with store personnel.
  • Contributed to a positive work culture among fellow shoppers through support, encouragement, and collaboration.
  • Fostered strong connections with repeat customers by remembering preferences, offering personalized recommendations, and exceeding expectations for service.
  • Loaded and unloaded orders at customer's homes or locations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Tracked substitutions and informed customers of changes.
  • Consulted with customers on food selections and custom order requests.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.

Education

Bachelor Of Arts In Special Education - Special Education

University of Mississippi, University, MS
05.1999

4.0 GPA

Taylor Medalist

Lamar Scholar

Phi Kappa Phi

Skills

  • Delivery Management
  • Product picking
  • Order Accuracy
  • Strong Work Ethic
  • Route Planning
  • Efficient shopping
  • Familiarity with store layout
  • Mobile app proficiency
  • Food safety awareness
  • Reliability and punctuality
  • Flexible Schedule
  • Accurate money handling
  • Documentation And Reporting
  • Heavy Lifting
  • Customer Relations

Additional Information

Diamond Cart 5.0; Milestone Recognition in Quality

Timeline

Instacart Shopper - Maplebear Inc.
11.2023 - Current
University of Mississippi - Bachelor Of Arts In Special Education, Special Education

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Connie Bumgardner