Connie Burke
Nanjemoy,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning. Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment. Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
43
43
years of professional experience
Work History
Office Manager
H And J Heating And Air
07.2018 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Established team priorities, maintained schedules and monitored performance.
Family Caregiver
Self
09.2012 - 06.2018
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided compassionate and patient-focused care to cultivate well-being.
Provider Contract Specialist
Avesis
12.2006 - 09.2012
- Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.
- Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.
- Provided exceptional customer service to diverse clientele even in high-stress environments.
- Reviewed current contracts to identify upcoming contract expirations and coordinated with stakeholders to analyze contract renewals and re-negotiation.
- Assisted in expansion efforts by positioning contracts and executing paperwork as quickly as possible.
- Negotiated optimal contract terms and conditions to lessen business risk and maximize financial objectives.
- Performed in-depth market research, identified optimal acquisition strategies and prepared contracts for approval.
- Created and finalized contracts for [Produce or Service] deals with customers.
- Delivered [Timespan] [Type] training to teach [Type] policies and procedures to team members.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Adhered to legal and contractual requirements for compliant contract processes.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Negotiated and reviewed contracts to protect customer interests.
- Stored and filed contract documents in orderly, organized systems.
- Prepared and issued reports on contract performance and compliance.
- Developed training materials to unify contract management processes and procedures.
- Collaborated with internal departments to identify and manage demand for material and services.
Insurance Specialist
Monumental Life Insurance Company
10.2003 - 12.2006
- Maintained high standards of customer service by building relationships with clients.
- Processed eligibility and benefits verification and authorization requests.
- Maintained confidentiality of patient finances, records, and health statuses.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Followed up on denials, late payments, extensions and other special circumstances.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Utilized [Software] to document and track customer account details.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Investigated and processed claims swiftly to keep customers satisfied.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Created detailed reports for management to track performance and sales.
- Cross-sold insurance products to existing clients to reach sales targets.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Generated leads through cold-calling, networking and other outreach methods.
- Conducted annual reviews of existing policies to update information.
- Collected premiums on or before effective date of coverage.
- Analyzed risk factors to recommend appropriate coverage levels.
- Negotiated contracts and terms of sale with potential customers.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Researched and identified potential new markets.
- Developed and implemented promotional strategies to increase customer base.
- Conducted research and identified market trends to develop better strategies for sales.
Small Business Marketing Specialist
Verizon Superpages
05.2001 - 04.2003
- Created and managed community events and customer promotions.
- Prospected for new business through networking, community outreach, and customer referral generation.
- Developed customized solutions of deposit, lending, and other products for small business customers.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Created dashboards to monitor and track key performance indicators.
- Generated standard and custom reports to provide insights into business performance.
- Created data models to support decision-making processes.
- Deployed predictive analytics models to forecast future trends.
Publications Sales Manager
Solucient, LLC
04.1999 - 03.2001
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Organized promotional events and interacted with community to increase sales volume.
- Communicated product quality and market comparisons by creating sales presentations.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Staffing Consultant
Columbia Staffing
09.1996 - 05.1997
- Communicated with candidates on assignment via telephone and email.
- Wrote customized job postings based on company requirements and target candidate demographics.
- Collaborated with human resources professionals to determine target candidates.
- Selected, recruited and interviewed applicants.
- Used recruiting platforms such as [Name], [Name] and [Name] to fill vacancies.
- Verified documents, submitted paperwork and managed onboarding process.
- Scheduled and conducted as many as [Number] interviews each week.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Developed and facilitated new-hire orientations.
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Crafted detailed job descriptions and job postings, obtaining necessary information from hiring managers.
- Developed guidelines, questionnaires and processes for assessing, interviewing, and onboarding phases.
- Utilized online applicant tracking system to screen resumes for all job openings.
- Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.
- Coordinated and administered job fairs and other recruitment events to engage potential talent.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
Service Contract Administrator
Cropp Metcalfe AC & Heating
09.1980 - 09.1996
- Monitored incoming contracts and service agreements for correct pricing and information.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Adhered to legal and contractual requirements for compliant contract processes.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Negotiated and reviewed contracts to protect customer interests.
- Stored and filed contract documents in orderly, organized systems.
- Prepared and issued reports on contract performance and compliance.
- Oversaw contracts for over [Number] different departments using both manual and automated strategies.
- Developed training materials to unify contract management processes and procedures.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created reports, presentations and other materials for executive staff.
- Built and managed processes for tracking and monitoring department performance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Skills
- Policy and Procedure Modification
- Customer Relations
- Business Administration
- Sorting and Labeling
- Team Bonding
- Written Communication
- Workflow Planning
- Project Management
- Proposal Writing
- Training and Development
- Technical Support
- Organizational Skills
- Staff Training
- Office Supplies and Inventory
- Microsoft Office
- Policy Implementation
- Billing and Invoicing
- Calendar Management
- Client Correspondence
- Report Preparation
- Workflow Optimization
- Conflict Management
- Coaching and Training
- Data Communications
- Office Management Software
- Strategic Planning
- Job Bidding
- Administration and Operations
- Handling Complaints
- Email Correspondence
- Customer Service Management
- Scheduling
Timeline
Office Manager
H And J Heating And Air
07.2018 - Current
Family Caregiver
Self
09.2012 - 06.2018
Provider Contract Specialist
Avesis
12.2006 - 09.2012
Insurance Specialist
Monumental Life Insurance Company
10.2003 - 12.2006
Small Business Marketing Specialist
Verizon Superpages
05.2001 - 04.2003
Publications Sales Manager
Solucient, LLC
04.1999 - 03.2001
Staffing Consultant
Columbia Staffing
09.1996 - 05.1997
Service Contract Administrator
Cropp Metcalfe AC & Heating
09.1980 - 09.1996
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