Connie Burress
Dunkirk,IN
Summary
Accomplished and energetic Business Office Manager, Field Consultant, Billing Specialist, and Director of Revenue Cycle Management with a solid history of achievement in long term care. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include multiple years of experience in billing, supervisory skills, and a track record of achieving exceptional results.
Overview
23
23
years of professional experience
Work History
Regional Business Office Consultant
Infinity Healthcare Management
01.2023 - Current
- Consultant for eight Skilled Nursing Facilities in Indiana. Directly responsible for training all business office employees, assisting in private collections, training and completing follow up on Medicaid application process, auditing accounts for accurate billing, and working with Administrator to assure that business office adheres to all policies and procedures.
Accounts Receivable Specialist
Gardant Management Solutions
11.2020 - 01.2023
- Analyzed and audited cash receipts and updated customers' accounts accordingly by posting cash receipts, checks, and bank deposits in relevant databases or computer systems in multiple communities in Indiana.
- Directly responsible for assisting in training and mentoring Business Office Manager in daily functions including private collections, and Medicaid application process and procedures.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments,
- Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
Business Office Manager
Miller's Merry Manor
01.2020 - 11.2020
- Directly responsible for all aspects of day-to-day functions of business off
- Primarily responsible for Accounts Payable, Payroll, and Private Pay collections
- Responsible for submitting and monitoring Medicaid application until approval is received.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
Resident Account Manager/Temporary
Westminister Village North
07.2019 - 10.2019
- Directly responsible for Medicare, Medicaid, and Insurance billing duties
- Maintain daily responsibilities of business office.
- Primarily responsible for all aspects of month end close process.
- Responsible for training new Resident Account Manager.
Director of Revenue Cycle Management
Pristine Senior Management
04.2016 - 02.2019
- Reviewed collection reports regularly to determine status of collections and amounts of outstanding balances and formulate effective strategies to bring numbers back in line with targets.
- Manage and coordinate Private Pay and Medicaid account status.
- Specialize in billing and collecting Managed Care and Medicare claims.
- Direct Supervisor for Regional team & Billing Specialist.
Regional Field Controller
The Woodlands/Life Care Centers of America
09.2012 - 05.2016
- Responsible for overseeing Business Office, Accounts Payable, and Payroll staff
- Communicated directly with Executive Director on policy and procedure adherence.
Business Office Manager
The Woodlands/LifeCare Centers of America
05.2007 - 09.2012
- Responsible for aspects of the business office including Medicare, Medicaid, and Private billing
- Managed multiple office employees in their daily functions.
Business Office Manager
the Waters of Muncie
10.2000 - 05.2007
- Directly responsible for Private collections and assisted with Payroll and Accounts Payable duties
- Maintained daily office operations while supervising one employee.
Education
Associate of Science - Applied Science & Business
Ivy Tech Community College
Muncie, IN08.1996
Skills
- Medicaid, Medicare, and Private Insurance billing
- Experience in Medicaid application process
- Ability to effectively train and supervise multiple employees
- Pre-admission screening experience
- Familiarity with a variety of computer programs
- Consultation experience
- Accounts Payable and Payroll experience
- Supervising Experience (10 years)
- Management Experience (10 years)
- Answer incoming calls in a professional manner
- Policy and Procedure Training and Development
Timeline
Regional Business Office Consultant
Infinity Healthcare Management
01.2023 - Current
Accounts Receivable Specialist
Gardant Management Solutions
11.2020 - 01.2023
Business Office Manager
Miller's Merry Manor
01.2020 - 11.2020
Resident Account Manager/Temporary
Westminister Village North
07.2019 - 10.2019
Director of Revenue Cycle Management
Pristine Senior Management
04.2016 - 02.2019
Regional Field Controller
The Woodlands/Life Care Centers of America
09.2012 - 05.2016
Business Office Manager
The Woodlands/LifeCare Centers of America
05.2007 - 09.2012
Business Office Manager
the Waters of Muncie
10.2000 - 05.2007
Associate of Science - Applied Science & Business
Ivy Tech Community College
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