Connie Burris

-Reject Handler- assigning documents to the -correct template or send to correct department.

-Administrator program- utilize to see where batches are in the system once scanned. See where batches are if they are not processing.

-Batch Tracker- check hard copy batches against batch tracker to see if all documents have processed correctly and reconcile once batch is completed.

Incoming Mail- sort mail to be batched and ready to scan.

Scanning- scan batches to correct IA process: claims, charges, tax, etc

Outgoing Mail- sort printed documents and letters by state addresses to be sent out in bulk.

Run envelopes through mail machine for postage while selecting the correct department to be charged and correct postage is selected: certified, priority, presort, etc.

• Ability to prioritize work efficiently to meet required deadlines.
• Supervision and responsibility of assigning work to employees within my respective department.
• Troubleshooting and investigation of any document problems that may occur.
• In addition to the responsibilities above this position also entails all of the duties listed below with the exception of answering the phones.

• Responsible for answering multi-telephone and routing calls to the appropriate department as necessary.
• Quality control functions: Running Addwork, Indexing Module, Batch tracker, and Batch Viewer.
• Utilize MS Word and Excel for correspondence and spreadsheets.
• Various duties such as copying, scheduling, faxing, mailings, and filing.
• Ordering of supplies and weekly inventory.
• Processing of incoming and outgoing mail.
• Researching and gathering of data for various projects.
• Gather all charge statements and get them ready to be put on system.
• File statements after they go on system.
• Research as to why certain charge statements didn't go through.
• Find statements for charge analysts if needed.