Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connie Byrd

Summary

Dynamic and results-oriented professional with a proven track record at Swamp Rabbit Septic. Adept in file management and maintaining a calm demeanor under pressure. Excels in organizational leadership and upselling, enhancing customer satisfaction and operational efficiency. Demonstrated ability to surpass targets through innovative problem-solving and exceptional interpersonal skills.

Overview

10
10
years of professional experience

Work History

Secretary

Swamp Rabbit Septic
03.2022 - Current
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained daily report documents, memos and invoices.
  • Maintained electronic filing systems and categorized documents.
  • Completed forms, reports, logs, and records to quickly handle all documentation for owner records.
  • Managed phone and email correspondence and handled mail for clientele.
  • Managed filing system, entered data and completed other clerical tasks.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Performed research to collect and record industry data.
  • Assisted coworkers and staff members with special tasks on daily basis.

Youth Pastor

YCOG
12.2022 - 06.2024
  • Raised congregational awareness of needs and contributions of youth to church life and operations.
  • Built lasting relationships with youth and parents or guardians.
  • Oversaw youth ministry budget and tracked all expenses.
  • Worked with stewardship to promote responsible biblical stewardship.
  • Authored sermons, speeches and other religious materials.
  • Led programs such as worship, study, fellowship, and service opportunities.
  • Interacted with local community, building relationships with civic organizations and other churches.
  • Applied effective time management techniques to meet tight deadlines.
  • Taught and counseled youth ages 12 to 18.

Sales Associate

CITGO
06.2018 - 02.2019
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Maintained clean and orderly work station.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Created attractive merchandise displays to entice customers to make purchases.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.

Sales Associate

7-eleven
07.2016 - 12.2017
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Operated POS terminals and cash drawer balancing.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Set up new sales displays each week with fresh merchandise.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Inspected dishes and utensils for cleanliness.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.

Sales Associate

SPINX
08.2014 - 07.2015
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Performed daily tasks in order to keep the grounds and facility clean and orderly.

Education

GED -

Anderson School Districts 1 & 2 Adult Education
Piedmont, SC
11-2017

Skills

  • Phone reception
  • Organizational leadership
  • File management
  • Complex Problem-solving
  • Inventory purchasing
  • Schedule management
  • Friendly and outgoing
  • Upselling
  • Calm demeanor

Timeline

Youth Pastor

YCOG
12.2022 - 06.2024

Secretary

Swamp Rabbit Septic
03.2022 - Current

Sales Associate

CITGO
06.2018 - 02.2019

Sales Associate

7-eleven
07.2016 - 12.2017

Sales Associate

SPINX
08.2014 - 07.2015

GED -

Anderson School Districts 1 & 2 Adult Education

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Connie Byrd