Connie Caldwell
Cincinnati,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
Work History
Claims Specialist
Progressive Insurance
03.2022 - 08.2023
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Streamlined the claims process for clients with proactive case management, regular updates, and prompt resolution.
Executive Response Specialist
Avon Products, Inc.
03.2010 - 02.2016
- Answered calls for the Office of The President.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
Training Assistant
Avon Products, Inc.
01.2005 - 03.2010
- Responsible for updating and maintaining written materials used for testing.
- Assisted in the evaluation of training effectiveness through data analysis, leading to continuous improvements in course content.
- Organized training materials inventory, streamlining access to resources for trainers and participants alike.
- Monitored employee progress throughout training programs using various assessment tools; identified areas for improvement and provided additional support as needed.
- Coordinated cross-functional collaboration between departments to identify common skill gaps and develop targeted solutions accordingly.
- In charge of monitoring the progress of the students through the use of the Witness System.
- Graded each call and provided coaching for all of new employees.
- Enhanced employee skillsets by developing comprehensive training materials and resources.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Responsible for maintaining a spreadsheet for each class that showed each student’s progress
- Instrumental in linking the training process to our partners in India.
- Provided constructive and continual feedback on the needs of our partners.
Customer Service Representative
Avon Products, Inc.
08.2000 - 01.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Certified Nursing Assistant
Cedar Village Nursing Home
02.1998 - 08.2000
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Assembler
Cincinnati Gear
01.1997 - 02.1998
- Increased production efficiency by assembling components quickly and accurately.
- Tested finished products to perform quality assurance and identify discrepancies.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Collaborated with team members to improve production processes and maintain quality standards.
- Followed outlined specifications to implement assembly plans.
Education
Psychology
University of Cincinnati, Raymond Walters
Blue Ash, OHBusiness Management
University of Cincinnati Clermont College
Batavia, OHCertified Nursing Assistant - Nursing
Ohio State Tested
Cincinnati, OHFashion Modeling
Barbizon
Cincinnati, OhioSkills
- Critical Thinking
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Multitasking Abilities
- Interpersonal Communication
- Data Entry
- Microsoft Office
- Time Management
- Learning Management Systems
Salaryrequirements
$42,000 - $55,000
References
References upon request
Timeline
Claims Specialist
Progressive Insurance
03.2022 - 08.2023
Executive Response Specialist
Avon Products, Inc.
03.2010 - 02.2016
Training Assistant
Avon Products, Inc.
01.2005 - 03.2010
Customer Service Representative
Avon Products, Inc.
08.2000 - 01.2005
Certified Nursing Assistant
Cedar Village Nursing Home
02.1998 - 08.2000
Assembler
Cincinnati Gear
01.1997 - 02.1998
Psychology
University of Cincinnati, Raymond Walters
Business Management
University of Cincinnati Clermont College
Certified Nursing Assistant - Nursing
Ohio State Tested
Fashion Modeling
Barbizon
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