Proven leader with extensive experience at Walmart, adept in warehouse safety and fostering teamwork. Demonstrated success in reducing stock discrepancies and enhancing customer satisfaction through effective communication and problem-solving. Skilled in shipping coordination and promoting a positive work environment, resulting in improved operational efficiency and team performance.
Hi, I’m
Connie Capps
Lawrenceville,GA
Summary
Overview
19
years of professional experience
Work History
Walmart
DSD Receiver
07.2022 - 09.2024
Job overview
- Achieved swift resolution of shipment discrepancies by promptly communicating concerns to vendors and following up until resolved.
- Actively collaborated with warehouse management to create and implement strategies for continuous improvement in the receiving process.
- Conducted CAO-related activities, stocking, and rotating cigarette cartons.
- Reduced discrepancies in stock levels by conducting regular audits and updating records accordingly.
- Maintained strong vendor relationships through professional communication and timely resolution of issues.
- Efficiently managed time-sensitive tasks such as perishable item handling for reduced spoilage rates while adhering to health guidelines in storage conditions.
- Processed reclaims and returns to vendors and warehouse for credit.
- Participated in ongoing training opportunities to stay current on industry best practices related to receiving processes and procedures.
- Contributed to a positive work atmosphere through open communication channels with coworkers and fostering a supportive environment that encouraged teamwork.
- Provided fast, friendly and accurate customer service to create positive shopping experience.
Walmart
Customer Service Manager
05.2015 - 07.2022
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Walmart
Cashier
08.2008 - 05.2015
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
KFC
Shift Manager
08.2005 - 08.2008
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Kroger
Customer Service Representative
08.2005 - 08.2008
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Riverside High School Avon, MS
05.1986
University Overview
Skills
- Warehouse Safety
- Loading and unloading
- Order Picking
- Pallet Jack Operation
- Stock Rotation
- Shipping coordination
- Teamwork and Cooperation
- Self-Motivated and Independent
- Shipping and receiving
- Effective Communication
Timeline
DSD Receiver
Walmart
07.2022 - 09.2024
Customer Service Manager
Walmart
05.2015 - 07.2022
Cashier
Walmart
08.2008 - 05.2015
Shift Manager
KFC
08.2005 - 08.2008
Customer Service Representative
Kroger
08.2005 - 08.2008
Riverside High School
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