Summary
Overview
Work History
Education
Skills
Timeline
Heritage Leadership Award
Generic

Connie Carpenter

Albuquerque,NM

Summary

Dynamic Front of House Shift Leader at Heritage Restaurant Group, skilled in team management and guest relations. Enhanced workflow efficiency through process improvements, resulting in reduced wait times. Expert in food safety compliance and employee coaching, fostering a high-performing team dedicated to exceptional service and community engagement.

Overview

16
16
years of professional experience

Work History

Front of House Shift Leader

Heritage Restaurant Group- Sawmill Market
10.2020 - Current
  • Supervised daily front-of-house operations to ensure exceptional guest experiences and service quality.
  • Trained and mentored staff on customer service standards and operational procedures.
  • Implemented process improvements that enhanced workflow efficiency and reduced wait times.
  • Coordinated staff schedules, ensuring appropriate coverage during peak service hours.
  • Collaborated with kitchen staff to streamline communication and improve order accuracy.
  • Resolved guest concerns promptly, fostering positive relationships and repeat business.
  • Managed inventory levels and assisted in ordering supplies to maintain operational readiness.
  • Oversaw cash handling processes to ensure accurate accounting and minimize discrepancies in daily financial reports.
  • Ensured compliance with health department regulations, maintaining consistently high scores on inspections.
  • Developed strong relationships with regular patrons, fostering a sense of community within the establishment.
  • Trained new employees on company policies, procedures, and customer service expectations for seamless integration into the team.
  • Maintained cleanliness throughout the establishment, upholding a high standard of appearance for both staff members and facilities.
  • Resolved customer issues with professionalism, ensuring repeat business and positive reviews.
  • Performed cash handling activities and secured nightly bank deposits.

On Board Service Attendant

Amtrak
01.2010 - 08.2020
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of service areas to enhance guest experience.
  • Assisted in inventory management, restocking supplies to meet operational needs.
  • Trained new staff on service protocols and best practices for guest interaction.
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
  • Maintained clean and professional appearance during work shift.
  • Provided exceptional customer support by addressing needs quickly and professionally.
  • Conducted regular equipment maintenance checks to ensure proper functionality and safety standards were met.
  • Provided exceptional customer service, ensuring a welcoming environment for all guests.

Education

Tahoma Senior High
Maple Valley, WA

Skills

  • Team motivation
  • Shift planning
  • Team management
  • Guest relations
  • Food safety compliance
  • Policy enforcement
  • Upselling strategies
  • Cross-functional teamwork
  • Employee coaching

Timeline

Front of House Shift Leader

Heritage Restaurant Group- Sawmill Market
10.2020 - Current

On Board Service Attendant

Amtrak
01.2010 - 08.2020

Tahoma Senior High

Heritage Leadership Award

An award given out annually by Heritage. This award was given for excellence in guest service, mentoring new team members,  creating a welcoming and warm work environment and a high level of attention to detail.

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