Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Connie Carter

Yanceyville,NC

Summary

Dedicated Senior Customer Service Representative with 19 years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.

Overview

42
42
years of professional experience

Work History

Senior Customer Service Representative

Fedrigoni Special Papers
Graham, NC
06.2021 - Current
  • Consult with customers regarding needs and addressed concerns.
  • Handle difficult situations with tact, diplomacy, and professionalism.
  • Conducts customer service training for new hires.
  • Respond promptly to inquiries from customers about products or services.
  • Resolve escalated customer complaints in a timely manner.
  • Manage incoming calls from customers while providing exceptional service.

  • Collaborate with other departments such as Production, Sales, Marketing, and Technical Support.

Customer Service Rep - Corporate Accts

Acucote
Graham, NC
05.2007 - 06.2021
  • Promoted to Senior Customer Service Representative in Charge of Corporate Accounts
  • Currently managing annual sales revenue of $25 million.
  • Corporate account territories include California, Texas, New Mexico, Missouri, Louisiana, Oklahoma, Kansas and Utah..
  • Job duties same as those with Acucote

Various - See Details Below

FB Johnston Graphics
Chapin, SC
09.1990 - 06.2024
  • Same job duties as those for WH Brady, Inc
  • Added job responsibility was Production Scheduler
  • Promoted to Customer Service/Art Department Manager
  • Relocated to Chapin SC to Fred B Johnson Corporate headquarters from Hillsborough NC plant in 2005 to become Customer Service Team Leader

Screenmaker

WH Brady Company
Hillsborough, NC
08.1982 - 09.1990
  • Applied emulsion coatings onto screens with a brush or sprayer.
  • Placed orders for additional supplies as needed.
  • Performed quality checks throughout the manufacturing cycle to ensure product accuracy.
  • Created screens for printing, stenciling, and hing using manual silk screen machines.
  • Environmental Safety Coordinator. Responsible for employee training, reporting of Air Permits, Storm water, Hazardous waste, fire safety and CPR training. Completed and submitted required OSHA documentation.
  • WH Brady was bought out by FB Johnston Graphics in 1990

Education

High School Diploma -

Bartlett Yancey High School
Yanceyville, NC

Skills

  • Documentation Review
  • Account Management
  • Escalation Management
  • Order Fulfillment
  • Database Maintenance
  • Staff Training
  • Customer Support
  • Microsoft Office including Excel and Word
  • 4th shift ERP software for manufacturing businesses
  • Successfully working remotely to achieve exceptional customer service to all Customers in all states

References

References available upon request.

Timeline

Senior Customer Service Representative

Fedrigoni Special Papers
06.2021 - Current

Customer Service Rep - Corporate Accts

Acucote
05.2007 - 06.2021

Various - See Details Below

FB Johnston Graphics
09.1990 - 06.2024

Screenmaker

WH Brady Company
08.1982 - 09.1990

High School Diploma -

Bartlett Yancey High School

Similar Profiles

CREATE PROFILE
Connie Carter