Connie Cato
Springdale,United States
Summary
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
13
13
years of professional experience
Work History
House Cleaner
Self Employed Services
02.2020 - 11.2023
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
Manager
Sonic
09.2022 - 04.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Carhop
Sonic
05.2022 - 04.2023
- Increased customer satisfaction by providing prompt and friendly service.
- Enhanced sales by upselling menu items and promoting daily specials.
- Maintained a clean and organized workspace for efficient food preparation and delivery.
- Ensured order accuracy, double-checking each order before delivering to customers.
Cashier
Valero
03.2021 - 09.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Machine operator, assembly line , office
The Box Shop
03.2016 - 09.2017
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
Call Center Representative
Telemarketer Qvsm
04.2011 - 12.2011
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
Education
None -
Trumann High School
Trumann, ARSkills
- Customer Service
- Steam Cleaning
- Cleaning and Sanitization
- Clothes Laundering
- Window Cleaning
- Safe Chemical Handling
- Household Management
- Floor Sweeping
- Floor Cleaning
- Payment Collection
- Quality Assurance
- Wall Scrubbing
- Housekeeping
- Gardening tasks
- Furniture treatment
- Mold prevention
- Laundry proficiency
- Meal preparation
- Bathroom sanitation
- Clutter removal
- Organizational skills
- Childcare assistance
- Restocking supplies
- Basic repairs
- Deep cleaning expertise
- Time management
- Odor control
- Polishing surfaces
- Ironing clothes
- Pet mess cleanup
- Dusting techniques
- Attention to detail
- Kitchen cleaning
- Packing and unpacking
- Restroom Detailing
- Cleaning Techniques
- Residential Cleaning
- Guest Relations
- Laundry Management
- Folding Clean Laundry
- Budget Control
- Mopping and Sweeping
- Hazardous Chemical Training
- Customer Service-Focused
- Ordering Cleaning Supplies
- Cleaning and Organizing Abilities
- Customer-Oriented
- Teamwork
- Vacuuming
- Vacuuming and Sweeping
- Fluent in Language
- Hospitality Background
- Sorting and Washing Laundry
- Exceptional Communicator
- Dusting Furniture
- Complex Problem-Solving
- Cleaning Bathrooms
- Physically Strong
- Restroom Servicing
- Supply Stocking
- Stain Removal
- Quality Control
- Floor Vacuuming
Additional Information
Completed 10th grade, no high-school diploma, no ged
Timeline
Manager
Sonic
09.2022 - 04.2023
Carhop
Sonic
05.2022 - 04.2023
Cashier
Valero
03.2021 - 09.2022
House Cleaner
Self Employed Services
02.2020 - 11.2023
Machine operator, assembly line , office
The Box Shop
03.2016 - 09.2017
Call Center Representative
Telemarketer Qvsm
04.2011 - 12.2011
None -
Trumann High School
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