Connie Chang
Brooklyn,United States
Summary
Experienced receptionist with a strong background in client relations and administrative support in fast-paced environments. Skilled in managing multi-line phone systems, scheduling, and processing transactions with accuracy. Proficient in maintaining confidential records while ensuring compliance with industry regulations. A proactive communicator who provides clear, empathetic support and anticipates client needs to resolve issues efficiently.
Overview
6
6
years of professional experience
Work History
Client Service Representative
NYC Vet Group
Queens, NY
01.2024 - Current
- Provide front desk support, greeting clients and their pets with professionalism and warmth.
- Schedule and confirm appointments, optimizing daily operations and reducing wait times.
- Manage multi-line phone systems, addressing client inquiries and directing calls to the appropriate departments.
- Process client payments, handle invoicing, and maintain accurate financial records.
- Maintain patient files, ensuring confidentiality and compliance with veterinary regulations.
- Assist veterinarians and technicians by preparing necessary documentation and relaying client concerns.
- Educate pet owners on hospital policies, wellness plans, and preventive care services.
- Ensure the reception area is clean, organized, and welcoming for all visitors.
Client Experience Coordinator
Veterinary Emergency Group
Brooklyn, NY
02.2023 - 12.2023
- Allocate first-level customer service by greeting customers with warmth and urgency upon entrance to the hospital, announcing their presence to the team, and getting them checked in
- Handling incoming phone calls and emails, answering questions, providing information about services, pricing, and policies, and addressing client concerns
- Effective communication skills are essential to relay accurate information and provide reassurance to clients
- Handle all phone inquiries, transferring calls to the appropriate party with a smile
- Maintaining accurate and organized patient records, including vaccination history, medical notes, test results, and treatment plans
- Ensuring that records are up-to-date and easily accessible for veterinarians and other staff members
- Adhering to privacy regulations and maintaining the confidentiality of client and patient information
- Take ownership of customer complaints, be empathetic, and work to resolve them quickly
- Anticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service
- Process payments, maintain the accuracy of customer's personal and financial records, as well as payment history and completion
- Optimize customer satisfaction, wait time, and emergency room utilization by circulating the hospital and checking in with customers and the emergency care team
- Educate customers on end-of-life details such as cremation options
- Assisting with general administrative duties, such as data entry, filing, photocopying, and maintaining a clean and organized reception area
Lead Barista
Starbucks
Manhattan, NY
05.2022 - 01.2023
- Maintained an overall tidy environment by regularly cleaning espresso machines, grinders, blenders, condiments, and service areas
- Listened carefully to customer requests and created personalized, delicious beverages, improving sales
- Customized training strategies based on individual barista knowledge, experience, and strengths
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
- Operated register for cash and credit card transactions with excellent accuracy levels
Pastry Chef
Bibble & Sip
Manhattan, NY
09.2018 - 04.2022
- Responsible for monitoring and restocking pastries and morning goods as they were sold
- Closed down shop every night and ensured goods were locked up and refrigerated
- Monitored supply levels at the counter and maintained customer areas to meet typical demands
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Managed time efficiently to produce high-quality goods within tight deadlines.
Education
Associate Degree - Japanese
LaGuardia Community College
12-2021
Bachelor of Science - Computer Engineering
Arizona State University
trueSkills
- Ability to work under pressure
- Attentive listening
- Positive attitude
- Client relations
- Problem-solving
- Computer proficiency
- Time management
- Excels at multitasking
- Account management
Languages
- English
- Cantonese
- Japanese
Timeline
Client Service Representative
NYC Vet Group
01.2024 - Current
Client Experience Coordinator
Veterinary Emergency Group
02.2023 - 12.2023
Lead Barista
Starbucks
05.2022 - 01.2023
Pastry Chef
Bibble & Sip
09.2018 - 04.2022
Associate Degree - Japanese
LaGuardia Community College
Bachelor of Science - Computer Engineering
Arizona State University
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