Connie Chesser
Bessemer,AL
Summary
Dynamic professional with a proven track record at Wawa, excelling in customer service and team leadership. Leveraged verbal communication and POS terminal operation skills to enhance customer satisfaction and streamline transactions. Achieved notable improvements in client retention and team performance through effective problem-solving and interpersonal engagement.
Knowledgeable worker with background in customer service. Demonstrated success in addressing customer needs and resolving issues efficiently. Proven ability to foster positive relationships and improve customer satisfaction through effective communication and problem-solving skills.
Seasoned Customer Associate with 26 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
11
11
years of professional experience
Work History
Scare Actor
Busch Gardens Tampa Bay
08.2024 - 11.2024
- Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
- Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
- Teamed on clean up of set and location at end of season.
- Utilized improvisational techniques when interacting with guests, creating a unique experience for each visitor.
Customer Service
Wawa
07.2021 - 10.2024
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings.
- Provided exceptional customer service, addressing member concerns promptly and professionally.
- Increased repeat business through exceptional customer service and relationship building.
- Answered client queries and complaints to provide strong customer service.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared hot coffee and tea according to customer requests.
Shift Manager
Taco Bell
11.2017 - 07.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Office Coordinator
Colonnades
06.2015 - 02.2016
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Customer Service Representative
Ashley Home Furniture
01.2014 - 04.2015
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized point-of-sale systems efficiently, ensuring accurate transactions and minimizing errors.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Business Management
University of Phoenix
Birmingham, AL And Tampa FL07-2015
High School Diploma -
Midfield High School
Mifdield Al05-1999
Skills
- Customer service
- Team leadership
- Time management
- Verbal and written communication
- Complex Problem-solving
- Up-selling strategies
- POS terminal operation
- Cash register operation
- Emotional control
- Body language
- Facial expressions
- Stamina maintenance
Timeline
Scare Actor
Busch Gardens Tampa Bay
08.2024 - 11.2024
Customer Service
Wawa
07.2021 - 10.2024
Shift Manager
Taco Bell
11.2017 - 07.2021
Office Coordinator
Colonnades
06.2015 - 02.2016
Customer Service Representative
Ashley Home Furniture
01.2014 - 04.2015
Bachelor of Science - Business Management
University of Phoenix
High School Diploma -
Midfield High School
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