Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connie Cline

Hutsonville,IL

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Overnight Team Associate

Walamrt
Lawrenceville, IL
09.2007 - Current
  • Ensured compliance with company safety regulations at all times while on the job.
  • Provided customer service support for inquiries, complaints, and returns.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Helped customers locate items within the store using the inventory system.
  • Assisted customers with selecting items and answering questions about products.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Built relationships with customers by providing friendly customer service.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Trained new associates on store operations, policies, and procedures.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Processed payments using point-of-sale systems.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Prepared merchandise for purchase or rental.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Described merchandise and explained use, operation and care.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended, selected and located merchandise based on customer desires.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Computed purchases and received and processed cash or credit payment.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Stocking 2 Team Lead

Walmart
Robinson, IL
03.2024 - 04.2024
  • Trained new staff in relevant processes and procedures.
  • Delegated tasks appropriately according to individual skill sets.
  • Coordinated team resources to achieve project goals.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Identified opportunities for process improvements, implementing changes when required.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Motivated staff through positive reinforcement techniques.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Ensured compliance with company policies and procedures throughout the team.
  • Maintained accurate records of employee attendance and task completion times.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Provided support to junior staff during peak periods of workloads.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Collaborated with management team to implement new work procedures or policies.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Ensured compliance with legal and regulatory requirements in all team activities.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Motivated team members through recognition programs and performance-based incentives.
  • Maintained daily inventory to facilitate successful material distribution.
  • Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Allocated resources effectively to ensure project completion within deadlines and budget.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Implemented strategic plans to enhance team performance and productivity.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Implemented strategies to take advantage of new opportunities.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Assessed company operations for compliance with safety standards.
  • Analyzed key performance indicators to identify effective strategies.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

SMT Machine Operator

ZF Group
Marshall, IL
05.2023 - 01.2024
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Identified issues, analyzed information and provided solutions to problems.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Utilized soldering and welding equipment to join and secure components in place.
  • Labeled components and monitored use to keep accurate records.

Overnight Team Lead

Walmart
Carlinville, IL
03.2022 - 03.2023
  • Resolved conflicts between staff members or customers in a professional manner.
  • Conducted regular performance reviews of staff and provided feedback as needed.
  • Assisted in resolving customer complaints or issues quickly and efficiently.
  • Enforced safety rules among team members by conducting regular safety meetings.
  • Monitored workflow, productivity, and customer service levels.
  • Completed paperwork accurately and timely according to established guidelines.
  • Reviewed logs for errors or inconsistencies before submitting them for review.
  • Maintained inventory control systems for all products received or shipped out during shift.
  • Participated in disciplinary action when necessary according to company policies and regulations.
  • Evaluated employee performance against established goals and standards regularly.
  • Investigated discrepancies in reports or records related to the shift's activities.
  • Performed daily audits of equipment and facilities, ensuring proper maintenance is performed.
  • Maintained open communication lines with staff members regarding changes in policy and procedures.
  • Identified opportunities for process improvements within the department and shift.
  • Provided leadership and guidance to overnight team members.
  • Developed strategies to improve overall efficiency and effectiveness of operations.
  • Scheduled staff shifts and assigned duties to ensure adequate coverage at all times.
  • Coordinated with other teams to ensure smooth execution of tasks.
  • Trained new employees on safety protocols, job duties, and customer service standards.
  • Analyzed data to identify trends or areas needing improvement.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Worked closely with human resources to support employee management and organizational planning.
  • Implemented strategies to take advantage of new opportunities.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Assessed company operations for compliance with safety standards.
  • Maintained positive working relationship with fellow staff and management.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Analyzed key performance indicators to identify effective strategies.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Education

Some College (No Degree) - Office Technology

Sanford Brown College
Collinsville, IL

Some College (No Degree) - Office Technology

Sanford Brown College
Collinsville, IL

High School Diploma -

Martinsville High School
Martinsville, IL

Skills

  • Team motivation
  • Strong leadership
  • Employee engagement
  • Technical knowledge
  • Scheduling expertise
  • Project Planning
  • Continuous Improvement
  • Problem-solving abilities
  • Decision-Making
  • Multitasking
  • Organizational Skills
  • Time management abilities
  • Team Collaboration
  • Team building
  • Goal Setting
  • Time Management
  • Adaptability and Flexibility
  • Effective Communication
  • Self Motivation
  • Experience in leadership
  • Attention to Detail
  • Teamwork and Collaboration
  • Task Prioritization
  • Problem-solving aptitude
  • Reliability
  • Problem-Solving

Timeline

Stocking 2 Team Lead

Walmart
03.2024 - 04.2024

SMT Machine Operator

ZF Group
05.2023 - 01.2024

Overnight Team Lead

Walmart
03.2022 - 03.2023

Overnight Team Associate

Walamrt
09.2007 - Current

Some College (No Degree) - Office Technology

Sanford Brown College

Some College (No Degree) - Office Technology

Sanford Brown College

High School Diploma -

Martinsville High School

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Connie Cline