Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Connie Clouse

Yakima,WA
Every problem is a gift—without problems we would not grow.
Tony Robbins
Connie Clouse

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

25
years of professional experience

Work History

Hinds Towing

Office Manager
06.2007 - Current

Job overview

  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Graham Packaging

Shipping & Receiving Clerk
08.1998 - 06.2006

Job overview

  • Picked orders, scanned products and packed boxes.
  • Coordinated storage locations and product movements.
  • Checked shipments against paperwork and signed documents.
  • Processed and restocked returns.
  • Collaborated with other departments on supply and quality issues.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Updated computer tracking system with latest product movements.
  • Completed daily cycle counts and assisted with monthly audits.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Reviewed order data to verify transactions and shipping dates.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Collaborated with internal departments to verify customer satisfaction and order accuracy.

Education

Colorado Technical University
Colorado Springs, CO

BBA from Human Resources Management, Project Managemnet
10.2025

Skills

  • Sales Tax Filings
  • Leadership and Change Management
  • Job Bidding
  • Regulatory Compliance
  • Organizational Skills
  • Microsoft Office
  • Evaluate Performance
  • Customer Relations
  • Excellent Multitasking Abilities
  • Vendor Liaising
  • Client Correspondence
  • Sorting and Labeling
  • Mail Handling
  • Handling Complaints
  • Email Correspondence
  • Written Communication
  • Office Supplies and Inventory
  • Conflict Management
  • Scheduling
  • Staff Training
  • Calendar Management
  • Clerical Support
Availability
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Timeline

Office Manager

Hinds Towing
06.2007 - Current

Shipping & Receiving Clerk

Graham Packaging
08.1998 - 06.2006

Colorado Technical University

BBA from Human Resources Management, Project Managemnet

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Connie Clouse