Connie C
St. Cloud,FL
Summary
Service dedicated with extensive knowledge of busy concession environments and fast-handed work. Successful at multitasking while staying positive and efficient in high-stress situations while creating a positive and memorable experience.
Overview
20
20
years of professional experience
5
5
Certification
Work History
Concessions Shift Lead
OVG360
Orlando, FL
06.2021 - Current
- Resolved customer complaints in a timely manner to ensure satisfaction.
- Took and prepared food and drink orders and processed payments, assisting approximately 15000 customers per shift while managing 300 employees.
- Assigned tasks such as restocking items or cleaning equipment to employees accordingly.
- Implemented sanitary standards for food handling, preparation, storage, and sanitation areas.
- Maintained records of inventory, sales, and waste on a daily basis.
- Performed opening, closing duties including setting up, breaking down the concession stand.
- Informed upper management of any shortages or discrepancies in inventory levels.
- Worked with teammates and openly invited coaching from management team.
Supervisor
Professional Concessions
Orlando, FL
11.2007 - Current
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Implemented cost-cutting measures by 12% without compromising quality of services offered.
- Directed and supervised team of 50 employees in events.
- Created new strategies for improving customer service standards within the organization.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Mentored team members in professional development and growth.
Manager
TK Concessions
Saint Cloud, FL
03.2004 - 11.2010
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed annual goals for each department based on market trends and competitor analysis.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Recruited and hired qualified candidates to fill open positions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed diverse teams to achieve project goals and deadlines.
- Fostered a positive work environment to retain top talent.
Education
High School Diploma -
Vidalia High School
Vidalia, LA05-1988
Skills
- Upselling strategies
- Point of sale systems
- Scheduling Coordination
- Employee Coaching
- Food handling safety
- Effective communication abilities
- Proven leader
- Excellent multi-tasker
- Engaging personality
- Reliable and punctual team worker
Languages
English
Professional
Certification
- Safe Serv Certified
- Bartenders License
- Food Manager Certification
- Food Safety Management Certification
- Off-Premise Alcohol Certification
References
References available upon request.
Timeline
Concessions Shift Lead
OVG360
06.2021 - Current
Supervisor
Professional Concessions
11.2007 - Current
Manager
TK Concessions
03.2004 - 11.2010
High School Diploma -
Vidalia High School
- Safe Serv Certified
- Bartenders License
- Food Manager Certification
- Food Safety Management Certification
- Off-Premise Alcohol Certification
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