Connie Contreras
Summary
Dynamic Pharmacy Technician with proven expertise at Ideal Pharmacy Inc, enhancing workflow and ensuring medication accuracy. Skilled in problem-solving and team collaboration, I excelled in customer service roles, resolving conflicts and boosting loyalty. Committed to confidentiality and HIPAA compliance, I consistently delivered high-quality service and contributed to sales growth.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
Ideal Pharmacy Inc
10.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Customer Service Representative
B & B Express Services
07.2021 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Call Center Agent, Inbound Sales
Simple Call Solutions
08.2012 - 06.2021
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Built strong rapport with customers, fostering loyalty and repeat business opportunities.
- Conducted follow-up calls with customers to ensure satisfaction and gather valuable feedback for continuous improvement efforts.
- Minimized dropped calls by implementing effective call control techniques, ensuring smooth transitions between topics during conversations.
- Boosted sales revenue by effectively promoting products and services to potential customers.
- Maintained high-quality customer service by adhering to call center policies and procedures.
- Resolved customer complaints, resulting in higher customer retention rates.
Education
Graduate Certificate - Business Administration
Catholic University
Choluteca Honduras06-2019
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Pharmacy ethics
- HIPAA
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Pharmacy Technician
Ideal Pharmacy Inc
10.2021 - Current
Customer Service Representative
B & B Express Services
07.2021 - 11.2021
Call Center Agent, Inbound Sales
Simple Call Solutions
08.2012 - 06.2021
Graduate Certificate - Business Administration
Catholic University
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