Connie Couey

Build and develop team, scheduling, assist where needed, hiring, onboarding, etc.

Training Manager, Catering Manager, assist where needed, table visits, accommodate customer needs, develop team members.

scheduling, inventory, liquor orders, catering manager, table visits, assist where needed, develop team members. I was also Manager of the Quarter.

Accommodate customer needs, seat tables, greet tables, take orders, run food, make drinks, answer phones, scheduling, manage the floor, table visits, assist where needed. I was also a Certified Trainer.

• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Cultivated warm relationships with regular customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Served food and beverages promptly with focused attention to customer needs.

• Monitored seating area and checked restrooms regularly to keep spotless.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Answered customer questions about hours, seating, and menu information.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Provided patrons with estimated waiting times during peak service hours.

• Greeted customers with smile and provided helpful suggestions.
• Reconciled cash drawer and corrected any errors.
• Processed customer orders and accurately entered into order system.
• Accurately operated cash register to process customer payments.