Connie Cua

Senior Application Analyst

Herbalife

02.2000 - Current

Provided technical support to users of applications, including troubleshooting and resolving issues.
Performed system analysis and design, testing, documentation and implementation of applications.
Created detailed project plans for development projects, including resources requirements, timelines and cost estimates.
Conducted user acceptance tests to ensure that all business requirements were met by developed applications.
Documented functional specifications for customizations or enhancements to existing applications.
Maintained detailed records of all changes made in applications along with their effects on other parts of systems.
Ensured compliance with company policies related to security, data privacy and quality assurance standards.
Trained end users on how to use developed applications effectively.
Managed multiple concurrent projects within tight deadlines while maintaining high quality standards.
Collaborated with cross-functional teams to complete projects on time.
Documented troubleshooting and problem resolution steps, including tracking identified defects.
Created and executed test plans, cases and scripts while identifying issues and providing resolutions with developers.
Collaborated with team of developers, architects and analysts in delivering technical requirements and testing for implemented functionalities.
Trained staff and users to work with various Contact Center computer systems and programs such as Apsect and Genesys
Consulted with management to reach agreement on system principles.
Developed relationships with clients to fully understand their business drivers and concerns.
Successfully engaged in multiple initiatives simultaneously.
Coordinate system changes with other support teams and business areas to maintain high system availability for clients.
Provide direction and support to testing teams to validate changes and system functionality.
Analyze and provide insight of root cause of system problems, helped to determine course of action, and implement approved approach.