Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Connie DeAngelis

WILLIAMSTOWN,NJ

Summary

Dedicated and meticulous Treatment Coordinator/Office Manger with over 20 years of experience in the orthodontic industry. Customer-oriented team player with expertise generating optimal satisfaction to patients. Spirited Treatment Coordinator with talents in effectively communicating treatment goals and payment plans. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette. HIPAA compliant and committed to helping patients feel comfortable with presented treatment plans and overall dental office atmosphere. Friendly and warm Treatment Coordinator with talent for managing patient relations and ensuring patient comfort with treatment plan and financial arrangements. Substantial familiarity with orthodontic procedures and treatments. Dedicated to establishing effective relationships with patients and staff members. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Office Manager/Treatment Coordinator

Segal And Iyer Orthodontics
09.2011 - Current
  • Greeted new patients and conducted thorough new patient exam appointments with families to ensure understanding of the treatment plan and its benefits.
  • Guided new patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
  • Effectively followed up with pending patients to start recommended treatment.
  • Took accurate patient records consisting of panoramic and cephalomertic x-rays, photographs, itero scans and CBCT's
  • Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between doctors and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Maintained professional demeanor by staying calm when addressing unhappy patients.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Orthodontic Treatment Coordinator/Assistant

Carlyn Phucas Orthodontics
03.1997 - 09.2011
  • Conducted thorough new patient exam appointments with families to ensure understanding of the treatment plan and its benefits.
  • Guided new patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
  • Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Maintained detailed patient records, adhering to HIPAA regulations and keeping information secure.
  • Facilitated clear communication between patients, orthodontist, dental hygienists, assistants, and administrative staff for optimal care coordination.
  • Coordinated appointments with other dental specialists, facilitating seamless interdisciplinary care for patients.
  • Gathered necessary diagnostic records by obtaining accurate digital scans or impressions of patients' teeth.
  • Assisted in chair-side procedures
  • Bonded attachments, changed and ligated arch wires.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Monitored patient comfort and safety during dental procedures.
  • Took panoramic and cephalometric x-rays
  • Scheduled and confirmed patient appointments.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Verified patient insurance eligibility and benefits.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.

Education

CDA,RDA - Dental Assisting

Camden County Technical Institute
Sicklerville

Liberal Arts And General Studies

Gloucester County College
Sewell

Skills

  • Customer Service/Patient Relations
  • Office Management
  • Treatment coordinating/Dental assisting
  • Organizational Skills
  • Excellent multi-tasking ability
  • Orthotrac and Orthofi proficiency
  • Clear oral/written communication
  • Payroll Processing
  • Credit and collections
  • Scheduling
  • Staff Management
  • Staff Hiring/Employee Training
  • Financial Reporting and Tracking
  • Problem Resolution
  • Teamwork and Collaboration
  • Good Judgment
  • Professional and Courteous
  • Team Leadership
  • Performance reviewing
  • Customer Service

Certification

NJ RDA

NJ X-ray license

Timeline

Office Manager/Treatment Coordinator

Segal And Iyer Orthodontics
09.2011 - Current

Orthodontic Treatment Coordinator/Assistant

Carlyn Phucas Orthodontics
03.1997 - 09.2011

CDA,RDA - Dental Assisting

Camden County Technical Institute

Liberal Arts And General Studies

Gloucester County College

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Connie DeAngelis