Connie Decker
Morrison,IL
Summary
Dynamic executive with a proven track record at the Department of Defense, enhancing operational efficiency and leading cross-functional teams. Skilled in strategic planning and budget administration, I improved project delivery timelines by 15% while fostering team development and customer relations. Committed to driving organizational success through innovative solutions and effective leadership.
Overview
25
25
years of professional experience
Work History
Executive
Department of Defense
05.2000 - 09.2025
- Developed and implemented strategic plans to enhance operational efficiency across multiple divisions.
- Led cross-functional teams to streamline processes, improving project delivery timelines by 15%.
- Analyzed data trends to inform decision-making, optimizing resource allocation and budget management.
- Mentored junior staff on compliance protocols and best practices for defense operations.
- Facilitated training sessions on new technologies and systems for team members, enhancing skill sets and productivity.
- Spearheaded initiatives focused on risk assessment and mitigation strategies within defense projects.
- Evaluated program outcomes, providing actionable insights for continuous improvement in operational strategies.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Prepared annual data to determine metrics for operational performance.
- Boosted team morale and productivity through implementation of comprehensive employee development program.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Owner/Operator
Between Friendz
05.2014 - 10.2023
- Managed daily operations to ensure seamless service delivery and customer satisfaction.
- Developed and implemented marketing strategies to enhance brand visibility and drive sales growth.
- Oversaw inventory management, optimizing stock levels to reduce costs while meeting customer demand.
- Established strong vendor relationships to secure competitive pricing and quality products for the business.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Contributed positively to the local community through involvement in various events or charitable organizations.
Education
High School Diploma -
Morrison High School
Morrison, IL05.1986
Skills
- Interpersonal skills
- Operations management
- Executive support
- Customer-oriented
- Customer relations
- Team leadership
- Administrative skills
- Quality management
- Problem resolution
- Motivation
- Team player
- Workflow planning
- Client account management
- Research and analysis
- Budget administration
- New business development
- Strategic planning
- Customer retention
- Inventory control
- Project management
- Account management
- Expense control
- Budget allocation
- Financial tracking
- P&L management
- Operations oversight
- Purchasing
- Profit and loss statements
- Financial management
- Budget analysis
Timeline
Owner/Operator
Between Friendz
05.2014 - 10.2023
Executive
Department of Defense
05.2000 - 09.2025
High School Diploma -
Morrison High School