Connie De Los Angeles
San Antonio,TX
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant II
City Of San Antonio DHS Dept
12.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Shift Supervisor
Southwest Key Program
02.2021 - 04.2023
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Created daily logs with vital information for personnel during briefings, and guidance for improving supervision on children
- Documented daily information for all departments such as clinicians, case managers, security, education, and medical
- Checked that all entries online were done correctly and adjusted documentations
- Maintained constant communication with Shift Supervisor, PD, APD, and other Shift Leaders to improve the facility as a team
- Assured that all children were provided with essential needs, proper care, safety and wellness
- Received training on trauma informed care, CPI (Non Violent Crisis Prevention & Intervention), and First Aid & AED for adults and Pediatric.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Trained new employees and delegated daily tasks and responsibilities.
Security Monitor
Southwest Key Programs
12.2018 - 02.2021
- Kept track of clients, Ice agents, vendors, and visitors who enter and exit the facility
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Provide footage to superiors when needed
- Maintained inventory of company equipment and vehicles
- Coached employees on a daily basis to improve proper care of clients
- Conducted perimeter checks throughout the shift
- Assisted and monitored headcount conduct by the Youth Care Workers during the shift
- Provided and guided staff with safety instructions during a fire drill
- Maintained an updated fire evaluation routes for staff, and clients
- Assists Youth Care Workers, and Shift Leaders in the facility with clients
- Aided Medical Department as a witness and provided medication to clients when needed.
- Transported clients in and out of state to final destination.
- Participated in staff meetings, special events, and professional development activities.
- Monitored employee activities, confirming compliance with security regulations.
Youth Care Worker
Southwest Key Programs
08.2018 - 12.2018
- Provided direct care of youth with proper supervision
- Completed clear and concise documentation of youth behavior and actions.
- Listened to clients' concerns and provided encouragement and support.
- Transitioning youth from classrooms, dining area, recreational area, to dorms in a safe manner
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Create a positive rapport with youth
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
- Conduct headcounts on a daily basis
- Assist on weekend outings with youth, youth care workers, and security monitors
- Level III Security
Security Officer
Border Security and Investigation
04.2016 - 07.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secure warehouse supplies, parking lot, hotel parking lot and guests
- Secure private residential areas and made sure that only certain individuals were permitted to enter.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Security officer
Dennis Security and Professional Services, LLC
07.2016 - 01.2017
- Secured the premises at the ABIA by verifying the identification of authorized personnel entering and exiting secured location
- Escorted workers into restricted area
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Communicated daily with supervisor with follow ups on job site.
Transportation Security Officer
G4S
11.2014 - 11.2015
- Collaborated with area law enforcement and federal agents to support safe fugitive apprehensions and transportation
- Performed pat-downs to look for unauthorized materials and weapons.
- Transferred personal belongings from detainees to proper location
- Maintain awareness of detainees and public surroundings to ensure secure transport to prevent issues or altercations
- Supervised juveniles and family units while they were to be transferred to placements
- Made sure that the count in each cell was accurate to the amount given by previous shift
- Would assist Border Patrol in picking up Illegal Aliens at different locations by the border
Administrative Technician I
Brownsville Public Library
12.2012 - 11.2014
- Assist patrons with their account issues, which include expired library cards, past due fines, and locating items on shelves
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Located requested books on shelves and in library database and fetched items for patrons.
- Managed filing system, entered data and completed other clerical tasks.
- Input and update patron data into the library database system
- Aided library patrons with resolving computer problems.
- Used cash register to process payments for fees and printing services
- Assisted peers in maintaining library clean, secured building, and arranged items for next day use.
Customer Service Representative
Bee
12.2010 - 06.2012
- Assisted university students by providing vital information on the required books for their university courses
- Answered phones and provided accurate information to students, professors, and business affiliates
- Assisted students with information on buyback prices on books
- Obtained experience and knowledge in sales transaction, coordination of shipping and receiving books from major companies
- Researched correct information on classes in order to help students find the necessary educational material
- Located books for professor and students at a lower rate than other book stores.
Substitute Teacher
Brownsville ISD
08.2006 - 05.2011
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers.
Education
Associates - Applied Science, Criminal Justice
UTB/TSC
Brownsville, TX2006
High School Diploma -
Porter High School
Brownsville, TX2004
Skills
- Strong communication skills
- Staff Management
- Listening and problem solving skills
- Staff Scheduling
- Document Management
- Conflict Resolution Techniques
- Performance Tracking and Evaluations
- Staff Development
- Team Motivation
- Proficient computer skill with MS Office, scanning documents, and typing
- Further advanced customer relations experience
- Cash Register Operations
- Respectful, and courteous manners
- Resourceful, self-motivative, and dependable
- Data Entry
- Customer Service
- Computer Skills
- Office Administration
Accomplishments
- Making a difference by taking care and communicating with children
- The stepping stone for starting and training personnel in monitoring children.
- Helped children with classwork, creating assignments, translating English work in Spanish
- Obtained Certificates for Non Violent Crisis
- Supervised team of 20 staff members.
Certification
Communication (10+ years)
Clerical (7 years)
Microsoft Office (10+ years)
Windows Xp (6 years)
Monitoring (8 years)
Management (2 years)
Time Management (1 year)
Training (3 years)
CPR
Computer Skills (10+ years)
Data Entry
Excel (10+ years)
Library Services
Translation
Security
Data Collection
Additional Information
- First Aid Certification CPR Certification
- CPI & Non Violent Crisis Intervention
Languages
French
Elementary
Spanish
Native or Bilingual
Timeline
Administrative Assistant II
City Of San Antonio DHS Dept
12.2023 - Current
Shift Supervisor
Southwest Key Program
02.2021 - 04.2023
Security Monitor
Southwest Key Programs
12.2018 - 02.2021
Youth Care Worker
Southwest Key Programs
08.2018 - 12.2018
Security officer
Dennis Security and Professional Services, LLC
07.2016 - 01.2017
Security Officer
Border Security and Investigation
04.2016 - 07.2018
Transportation Security Officer
G4S
11.2014 - 11.2015
Administrative Technician I
Brownsville Public Library
12.2012 - 11.2014
Customer Service Representative
Bee
12.2010 - 06.2012
Substitute Teacher
Brownsville ISD
08.2006 - 05.2011
Associates - Applied Science, Criminal Justice
UTB/TSC
High School Diploma -
Porter High School
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