Connie DeVito-Galluzzo
Barnegat,NJ
Summary
Knowledgeable LMS Administrator with a proven track record of administering learning at top pharmaceuticals companies including BMS, GSK, Novartis, Bayer, and Johnson & Johnson. Proficient in Success Factors, Compliance Wire & Saba. Skilled in troubleshooting and problem solving, course creation, content management & administrative functions. Resourceful and highly productive in managing e-learning platforms, developing online training modules, and ensuring seamless user access. Effective communicator with strong organization and problem-solving skills for smooth operation of learning management systems.
Overview
15
15
years of professional experience
Work History
LMS Administrator Project Manager - Biological Development @ BMS
Mindlance
02.2022 - 08.2024
- Schedule and communicate training events in the Successfactors Learning Management System, including but not limited to:
- Process daily inbox requests; provide LMS tech support and ensure service requests and data entry are processed on a timely basis
- Run weekly and monthly Metrics reports and notify learners and managers of overdue training
- Prepare and report Monthly training metrics to the BD Leadership Team
- Schedule and administer Monthly Training Lead Meetings
- Notify BD Leadership Team of Monthly Training Metrics
- Assess workflow process improvements through interviews with employees and managers and gather requirements to implement them
- Design and create training manuals, online learning modules, and course materials
- Maintain an internal SharePoint site that contains monthly metrics reports and presentations
LMS Administrator supporting BMS
True Group
03.2020 - 07.2021
- Support day-to-day administration of the LMS (SuccessFactors) via inbox and dashboards
- Follow and perform LMS (SuccessFactors) processes and procedures
- Perform content and maintenance of LMS (SuccessFactors)
- Serve as a primary resource for our client's Sales Training Department
- Responsible for keeping all sales training curriculum content current, including uploading new, replacing updated and maintaining valid, internal course content in the LMS
- Assist in the review, testing and implementation of SuccessFactors LMS updates
- Ensure functionality of LMS (SuccessFactors) content and troubleshoot as necessary
- Understanding of LMS (SuccessFactors) reporting process and reporting
LMS Administrator Supporting Alnilam
True Group
03.2020 - 07.2021
- Completed Compliance Wire LMS service requests submitted by Alnilam LMS Team including:
- Created/updated curricula and user groups, assigning training, ran reports and data entered training completion
LMS Quality Training Manager/ LMS Administrator/ My Learning (SuccessFactors)
GSK (Previously Novartis OTC)
03.2015 - 03.2020
- Introduced QMS Implementation of training in Spanish and Portuguese for Brazil and Spanish-speaking sites and Chinese and French translations of training for Chinese and French-speaking sites
- Participated in Migration of data from SABA to My Learning (SuccessFactors) at end of 2016
- Created test cases that included learner profiles, sample transcripts, and audit information from SABA and compared it to My Learning to ensure all training records were successfully migrated
- Participated in migration of SABA LMS records containing all active/inactive user records and data from SABA to an archive solution (Pier)
QA Training and Procedures Specialist/ LMS Administrator/ SuccessFactors Plateau/SABA
BAYER
01.2013 - 02.2015
- Participated in the Document Management migration of QSDs from SABA to QDOC in 2013
- Managed the migration of data from SABA to SuccessFactors (Plateau) in 2013: This included recreating user accounts, training items, and curricula and recording 11,000 training completions for all effective QSDs
Training Coordinator R&D/ LMS Administrator /Compliance Wire UL
JOHNSON & JOHNSON
08.2009 - 01.2013
- Provided large-scale LMS administration and training to 1,000 plus R&D clients at Morris Plains and Skillman NJ sites
- Facilitated webinars, and scheduled/presented instructor lead training classes
- Worked with R&D clinical, regulatory, and other internal stakeholders to develop comprehensive training curricula and user groups
- In 2010, developed and implemented Training Plans for 25 departments
- Conducted 5-day ComplianceWire Administrator training program for new administrators
- Attended Training Committee Meetings and worked with its members to develop R&D Training programs/department curricula
- Managed data entry of training completions and inspections of training records for accuracy and good documentation practices
- Facilitated GxP training Webinars and instructor-led training classes for R&D clients at all site
Education
Some College (No Degree) - Business Management coursework
Brooklyn College/Pace University
Brooklyn, NYHigh School Diploma -
New Utrecht High School
Brooklyn, NY01.1971
Skills
- Technical Skills
- Assessing Training Needs
- Training Material Design
- LMS Maintenance
- LMS Reporting
- QMS Implementation
- Data Migration
- Document Management Migration
- Training Coordination
- Training Plans
- Requirements Gathering
- GxP Training
- Process Improvements
- System Administration
- User Management
- Learning Management System Expertise
- Customer Support
- System Upgrades
- Interpersonal and written communication
- Technical Support
- Access issue resolution
- Troubleshooting and diagnosis
- Computer systems installation
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Learning Analytics
- Content Development
- Curriculum Planning
- E-learning modules creation
Languages
Italian
Native or Bilingual
Timeline
LMS Administrator Project Manager - Biological Development @ BMS
Mindlance
02.2022 - 08.2024
LMS Administrator supporting BMS
True Group
03.2020 - 07.2021
LMS Administrator Supporting Alnilam
True Group
03.2020 - 07.2021
LMS Quality Training Manager/ LMS Administrator/ My Learning (SuccessFactors)
GSK (Previously Novartis OTC)
03.2015 - 03.2020
QA Training and Procedures Specialist/ LMS Administrator/ SuccessFactors Plateau/SABA
BAYER
01.2013 - 02.2015
Training Coordinator R&D/ LMS Administrator /Compliance Wire UL
JOHNSON & JOHNSON
08.2009 - 01.2013
Some College (No Degree) - Business Management coursework
Brooklyn College/Pace University
High School Diploma -
New Utrecht High School
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