CONNIE DOHMSTRIECH
Minot,ND
Summary
Dynamic and detail-oriented professional with a proven track record of delivering exceptional customer experiences, seeking a full-time position in the healthcare industry or customer service. Expertise in sales and customer service, complemented by strong keyboarding skills and a courteous phone manner, ensures seamless communication and client satisfaction. Proficient in leveraging advanced computer skills to enhance operational efficiency, supported by keen mathematical aptitude for accurate transactions. Renowned for effective multitasking, maintaining organizational excellence, and demonstrating strong problem-solving capabilities to drive success in fast-paced environments. Experienced with customer service billing processes, supervision, and team management. Utilizes expertise in billing systems and customer service to drive operational efficiency. Track record of improving team performance and customer satisfaction through effective leadership. Driven professional with background in customer service environments, looking to transition into new field. Developed strong communication and problem-solving skills while handling complex refund processes. Ready to leverage customer service expertise and adaptability in new role.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Tool Rental Associate
The Home Depot
06.2023 - Current
- Greeted customers while determining their preferences, understanding their needs and recommending correct products and services.
- Created and closed contracts for renting out specialty tools like compactors, cement mixers, carpet cleaners, blowers, and Penske moving trucks.
- Knowledgeable of how the equipment works, showed customers how to start and use equipment.
- Maintained and cleaned equipment and prepped them to be ready for next customer.
- Created quotes and modified reservations for Penske moving trucks.
- Checked out trucks and trailers, prepped trucks, filled with gas or diesel and prepared moving blankets and truck dollies.
- Issued receipts, refunds, credits, and change due to customers.
- Provided the highest level of customer service, while maintaining a clean and orderly tool department working either as a team player or worked alone with minimal supervision.
Sales Associate/Jewelry Consultant
Zales
09.2022 - 06.2023
- Greeted customers in a timely fashion while determining their preferences and needs.
- Provided outstanding customer service by understanding their needs and recommending correct products and services.
- Received payment by cash, check, credit cards, and automatic debits.
- Issued receipts, refunds, credits, and change due to customers.
- Engage customers in conversation to understand their needs and desires.
- Contacted other store locations to determine merchandise availability.
- Responsible for opening and closing of register, register management of POS system and merchandise returns.
- Strong communication and relational skills.
- Worked as a team member to provide the highest level of customer service, but also able to multitask alone with minimal supervision.
Sales Associate
JcPenney
04.2010 - 10.2015
- Greeted customers in a timely fashion while determining their preferences and needs.
- Provided outstanding customer service by understanding their needs and recommending correct products and services.
- Received payment by cash, check, credit cards, and automatic debits.
- Issued receipts, refunds, credits, and change due to customers.
- Established and identified prices of goods and services.
- Contacted other store locations to determine merchandise availability.
- Responsible for opening and closing of register, register management of POS system and merchandise returns.
- Placed special order merchandise for customers.
- Worked as a team member to provide the highest level of customer service, but also able to multitask alone with minimal supervision.
Reservation Agent
Choice Hotels
06.2009 - 08.2009
- Serviced inbound calls promptly and courteously.
- Obtained confirmation of travel and lodging space and rate information.
- Generated sales by promoting and upselling to meet customers needs.
- Communicated applicable information to customers.
- Successfully handled itinerary changes, cancellations and complaints.
Graphic Designer
Designs on Broadway
11.2008 - 04.2009
- Marked up, pasted, and assembled final layouts to prepare layouts for printer.
- Used computer software to generate new images.
- Keyed information into computer equipment to create layouts for client and supervisor.
- Created designs, concepts, and sample layouts based on knowledge of layout principles and esthetic design concepts.
Cashier
Kmart Corporation
07.2008 - 12.2008
- Received payment by cash, check, credit cards, and automatic debits.
- Issued receipts, refunds, credits, and change due to customers.
- Resolved customer complaints.
- Established and identified prices of goods and services.
- Answered customer's questions and provided information on products and policies.
Vacation Sales Agent
MLT Vacations
04.2007 - 10.2008
- Service inbound calls promptly and courteously.
- Generate sales by promoting, upselling to meet customers’ needs.
- Communicate applicable information to customers.
- Respond to customers’ sales needs and provide solutions to problems.
Contact Center Analyst
ING
08.2004 - 02.2007
- Provided customer service support to customers and producers via inbound calls.
- Made billing changes, address changes, and billing modes.
- Set up electronic fund transfers for policies.
- Took fund transfer requests via phone or fax and processed in a timely and correct manner.
- Provided resolutions to customer issues.
- Explained products, policies and procedures.
- Researched discrepancies of processing, compliance and regulatory issues.
Premium Services Analyst
ING
04.2000 - 08.2004
- Processed financial and non-financial transactions.
- Applied premium payments, processed loan requests in a timely and concise manner.
- Setting up and application of money to and maintaining of Group Plans.
Education
Some College (No Degree) - Art
Minot State University
NDSkills
- Customer service
- Time management
- Safety compliance
- Dependability
- Safety procedures
- Technical aptitude
- Cleanliness and orderliness
- Multitasking capacity
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Effective communication
- Adaptability and flexibility
- Decision-making
- Accuracy and efficiency
Certification
Driver's License
Timeline
Tool Rental Associate
The Home Depot
06.2023 - Current
Sales Associate/Jewelry Consultant
Zales
09.2022 - 06.2023
Sales Associate
JcPenney
04.2010 - 10.2015
Reservation Agent
Choice Hotels
06.2009 - 08.2009
Graphic Designer
Designs on Broadway
11.2008 - 04.2009
Cashier
Kmart Corporation
07.2008 - 12.2008
Vacation Sales Agent
MLT Vacations
04.2007 - 10.2008
Contact Center Analyst
ING
08.2004 - 02.2007
Premium Services Analyst
ING
04.2000 - 08.2004
Some College (No Degree) - Art
Minot State University