Connie Dolin
Charlotte,NC
Summary
Multi-talented business leader bringing 24 years of experience as successful leader in the healthcare industry. Strategic problem solver and change manager. Visionary executive implements plans that meet current and future needs. Key expertise in the home health industry. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
36
36
years of professional experience
Work History
President - Southeast Region
CenterWell Home Health
Charlotte, NC
08.2021 - Current
- Organized and facilitated Monthly Operating Report meetings, strategic planning sessions, and managing Area Vice Presidents in the Southeast Region.
- Grew Net Revenue by $33.8M YOY and produced $151.3M in EBITDA in 2023 for 30% while supporting GM of 55%.
- Collaborated with staff members to ensure operational efficiency of the organization.
- Analyzed data to identify areas for improvement in organizational operations.
- Provided leadership and guidance on budgeting decisions to maximize resources available.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Reviewed reports submitted by department heads to assess progress towards meeting objectives.
- Maintained effective communication channels with all stakeholders involved in the organization's activities.
- Coordinated work across departments to keep teams on track with company goals.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Integrated marketing and sales strategies with business development and operational leadership plans.
- Determined performance goals and offered tactics for achieving milestones.
- Analyzed financial statements and forecasts to improve programs, performance and policies.
- Developed and executed strategic business plan to attain assigned metrics.
- Managed and oversaw leadership team to meet established KPIs and achieve objectives and key results.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
Chief Administrative Officer - South Region
Kindred at Home (now CenterWell Home Health)
Charlotte, NC
05.2018 - 08.2022
- Organized and coordinated administrative activities such as Monthly Operation Meetings, staff meetings, budgeting, financial management, and personnel management.
- Prepared reports for senior leadership on operational performance metrics and strategic objectives.
- Coordinated communication between internal departments to ensure accurate information flow throughout the organization.
- Ensured that organizational goals were met by setting deadlines, monitoring progress towards objectives, and providing feedback to stakeholders.
- Analyzed data to identify areas of improvement within the organization's operations or processes.
- Evaluated existing systems for accuracy and completeness; developed new systems when needed.
- Supervised administrative staff to ensure tasks were completed accurately and efficiently according to established timelines.
- Identified training needs among employees; organized seminars or workshops as required.
- Mentored individual staff members to enhance understanding of role within bigger picture of company operations, advising on approaches improving workplace outcomes.
- Continued to provide clinical oversight of the South Region
Regional Vice President Clinical Operations
Kindred at Home
Charlotte, NC
12.2013 - 07.2018
- Created effective training programs for new employees in the region.
- Reviewed customer feedback surveys to develop actionable insights into customer satisfaction levels.
- Assisted with resolving customer complaints or disputes in a timely manner.
- Monitored competitor activity to stay abreast of industry trends and developments.
- Identified opportunities for process improvement initiatives across various departments.
- Collaborated closely with key stakeholders on cross-regional projects and initiatives.
- Created clinical framework and set up standard operating procedures.
- Established multiple improvements to key clinical, qualitiy, and patient satisfaction performance for the South Region
- Developed Episode Management efficiencies to ensure optimal outcomes that were sustainable.
Area Director of Operations
Gentiva Health Services (now CenterWell Home Healt
Charleston, WV
05.2010 - 12.2013
- Developed and implemented operational plans to ensure efficient use of resources and effective service delivery across the state overseeing seven branches.
- Monitored performance of operations teams to evaluate effectiveness of processes and identify areas for improvement.
- Managed budgeting activities, including forecasting costs and developing cost-saving initiatives.
- Conducted regular meetings with staff to review progress on goals and objectives.
- Identified training needs of staff members based on job roles and responsibilities.
Area Education Specialist
Gentiva Health Services Inc.
Charleston, WV
03.2007 - 05.2010
- Provided individualized instruction to new hires and new managers in a variety of settings.
- Conducted assessments to determine appropriate instructional strategies for each employee.
- Incorporated a variety of teaching methods into lessons to meet diverse learning styles.
- Organized and developed education content based on regulatory and industry changes.
Director of Clinical Management
Gentiva Health Services
Charleston, WV
02.2005 - 03.2007
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed budgeting and financial planning processes for the organization.
Manager of Clinical Practice
Gentiva Health Services
Charleston, WV
02.2003 - 02.2005
- Managed clinical staff to ensure efficient and effective patient care.
- Developed policies and procedures for clinical operations.
- Ensured compliance with all applicable laws, regulations, and accreditation standards.
- Coordinated the scheduling of patients' appointments and treatments.
- Provided guidance on medical coding issues to maximize reimbursement from insurance companies.
- Monitored patient outcomes for quality assurance purposes.
Staff RN
Gentiva Health Services
Charleston, WV
01.2000 - 02.2003
- Provided direct nursing care to patients of all ages in a variety of settings.
- Educated patients and families on disease prevention, treatment plans, and post-hospitalization needs.
- Collaborated with multidisciplinary teams to develop individualized plans for each patient's care.
- Monitored changes in patient condition and reported any significant findings to physicians or other healthcare professionals immediately.
Staff RN
Charleston Area Medical Center
Charleston, WV
05.1988 - 01.1998
- Assisted physicians in providing patient care by taking vital signs, administering medications, and performing treatments.
- Provided direct nursing care to patients of all ages in a variety of settings including medical and surgical units, critical care, and emergency departments.
- Educated patients and families on disease prevention, treatment plans, and post-hospitalization needs.
- Performed various tests such as blood glucose monitoring, EKGs, wound dressings and care according to established protocols.
- Developed patient teaching materials based on specific diagnoses or conditions to be used during teaching sessions with patients and their families.
- Administered prescribed medications and monitored patient reactions while ensuring accuracy in medication dosages administered.
Education
MBA - Healthcare Administration
Columbia Southern University
Orange Beach, AL10-2014
Bachelor of Science - Nursing
University of Phoenix
Phoenix05-2012
Associate of Science - Nursing
West Virginia Institute of Technology
Montgomery, WV05-1988
Certification For Artificial Intelligence
Massachusetts Institute of Technology
Cambridge, MASkills
- Revenue Generation
- Operations Oversight
- Change Management
- Cost Control
- Profitability Optimization
- Employee Relations
- Financial Management
Timeline
President - Southeast Region
CenterWell Home Health
08.2021 - Current
Chief Administrative Officer - South Region
Kindred at Home (now CenterWell Home Health)
05.2018 - 08.2022
Regional Vice President Clinical Operations
Kindred at Home
12.2013 - 07.2018
Area Director of Operations
Gentiva Health Services (now CenterWell Home Healt
05.2010 - 12.2013
Area Education Specialist
Gentiva Health Services Inc.
03.2007 - 05.2010
Director of Clinical Management
Gentiva Health Services
02.2005 - 03.2007
Manager of Clinical Practice
Gentiva Health Services
02.2003 - 02.2005
Staff RN
Gentiva Health Services
01.2000 - 02.2003
Staff RN
Charleston Area Medical Center
05.1988 - 01.1998
MBA - Healthcare Administration
Columbia Southern University
Bachelor of Science - Nursing
University of Phoenix
Associate of Science - Nursing
West Virginia Institute of Technology
Certification For Artificial Intelligence
Massachusetts Institute of Technology
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