Connie Ellis
Canton,NC
Overview
10
10
years of professional experience
Work History
Administrative Assistant to the Director
Lake Junaluska Assembly
Lake Junaluska, NC
10.2022 - Current
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Handled incoming calls and directed callers to appropriate department or employee.
- Updating contact databases with accurate information about clients or partners.
- Managed daily invoices, reports and proposals.
Internet Sales Consultant
Ken Wilson Ford
Canton, NC
02.2015 - 03.2020
- Tracked competitor websites for changes in product offerings, prices or other factors that could influence sales.
- Exercised proper qualification skills to convert leads in to genuine sales opportunities.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
- Resolved customer complaints in a timely manner via telephone and email communication.
- Analyzed customer feedback data to identify areas requiring improvement in order fulfillment times or product availability issues.
- Identified new opportunities for expanding the reach of the company's internet presence through SEO optimization techniques.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
Education
Medical Office Administration
Haywood Community College
Clyde, NC05-2022
Bachelor of Science - Nutrition Sciences
University of Phoenix
Tempe, AZ05-2014
Bachelor of Arts - Christian Education
Peace Valley Christian School
Rockingham, NC06-1993
Skills
- Interpersonal relations
- File management
- Scheduling expertise
- Report generation
- Calendar management
- Document preparation
- Phone etiquette
- Business correspondence
- Email management
- Invoice processing
- Task delegation
- Conflict management
- Professional and mature
- Information confidentiality
- Self-starter
- Meticulous attention to detail
- Appointment setting
- Staff management
- Strong problem solver
- Resourceful
- Interpersonal communication
- Proper phone etiquette
- Schedule & calendar planning
- Performance improvement
- Articulate and well-spoken
- Customer service
Timeline
Administrative Assistant to the Director
Lake Junaluska Assembly
10.2022 - Current
Internet Sales Consultant
Ken Wilson Ford
02.2015 - 03.2020
Medical Office Administration
Haywood Community College
Bachelor of Science - Nutrition Sciences
University of Phoenix
Bachelor of Arts - Christian Education
Peace Valley Christian School
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