Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connie Emery-Walker

Gaffney,SC

Summary

Experienced Facilities Coordinator, Operations Manager, Management Specialist, Project Manager, Office Manager. Proficient in Google Work Space, Service Channel, Office Trax, Via Loop, Corrigo, Zoll, Compucore, MS Office, Access, Adobe, DTS, SharePoint, ACTS, Aloha, Records Management EFS and CATMS database systems. Excels in finding solutions and creating better work organization to provide a smoother flow of business. Highly detailed and organized individual looking for a fast-paced work environment. Prone to being in high demand and therefore able to manage many tasks simultaneously. Strong interpersonal communication, organizational and time management skills. Accomplished problem solver with great attention to detail. Able to see "the big picture" as well as the many steps needed to create that picture. Extremely flexible, yet cool and collected under pressure. Maintains the height of professionalism at all times, treating everyone with respect and dignity. Easily adapts to many different environments, personalities, learning and working styles. Seasoned professional with a balanced sense of responsibility (for self and others). Willingness to embrace diversity, difference and change both with people and tasks. Prominent self-starter with a strong work ethic accustomed to working across multi-faceted teams to obtain desirable outcomes and common goals. Easily approachable, adaptable, and empathetic. Quickly breaks down barriers with strangers and inspires genuine trust. Inclined to inspire strong and long-lasting teams, built on trust and training. Embraces and lives by the Servant-Leadership model of management.

Overview

13
13
years of professional experience

Work History

Senior Facilities Coordinator

Branded-Group
10.2021 - Current
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Served as point of contact for internal and external customers seeking support and information.
  • Assisted manager in project implementation, materials procurement, contract preparation, and scheduling.
  • Prepared action plans to establish procedures for various emergency situations.
  • Established strong relationships with external service providers to ensure quality services at competitive prices.
  • Efficiently managed work order system prioritizing tasks according to urgency while maintaining open communication lines with relevant stakeholders about project progressions.
  • Collaborated with cross-functional teams to execute facility-related projects on time and within budget.
  • Assessed the need for outsourced services versus in-house capabilities to make informed decisions on resource allocation strategies that best served the organization''s needs.
  • Reduced operational costs through strategic vendor negotiations and optimizing resource utilization.
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Conducted regular facility inspections to identify repair needs or improvements.
  • Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
  • Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
  • Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
  • Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
  • Negotiated with vendors to secure cost-effective pricing and terms for facility-related services and supplies.
  • Updated tracking system monitoring facilities-related materials, supplies and equipment.

Operations Executive

Dogtopia Enterprises, LLC
04.2018 - 10.2021
  • Support to 200+ (and growing) franchise daycare facilities, including: Managing training and scheduling for more than 150 employees, Managing relationships with business owners and clientele (Pet Parents), Providing weekly reports for all sales metrics, Performing all safety compliance audits, Creating and maintaining all budget tracking for all locations, Ensure brand compliance and operational excellence, Assisting general managers to resolve issues and meet financial objectives, Assisting with system-wide rollouts, including the development and delivery of documentation and training, Designing and conducting online training and webinars as needed, Driving Fundraising Efforts for the Dogtopia Foundation Non-Profit Arm of Business, Crisis Management for all Customer Complaints & any natural disasters within locations, Manage all sponsorship relationships with national partners for service dog sponsorship, Drive initiatives for donor resources, Preparing and managing all daycare leases, property/business sales and purchases, Utilizes Servant-Leadership model of management

Mid-Management Analyst for the Office of the Inspector General

Cherokee Nation Assurance
04.2016 - 04.2018
  • Point of contact for four executives, Primary office contact for directorate; day to day interaction with DHA civilian, military and contractor employees, Handled confidential documents and sensitive information and processes according to company policy, Developed a case tracking document to ensure all case requirements were met and metrics could be provided on a monthly basis., Created the Defense Health Agency Admin Specialist Standard Operating Procedures (SOP), Policy / Law Research

Mid-Management Analyst for the Correspondence Control Office

Visionary Consulting Partners
03.2012 - 04.2016
  • Provided project management, Provided data processing for more than 170 parking / visitor requests per day., Created daily reports to Pentagon Force Protection Agency (PFPA), Provided Special Accommodations approval processing, Supported all Agency Special Events, as well as serve on several committees within the Infrastructure Support Division.

Deputy Program Manager for Perkins Food Service Contract

Perkins Management
03.2011 - 03.2012
  • Maintained and operated the Prepared Foods Department, Responsibilities included purchasing, accounts payable, payroll and inventory

Education

Bachelors of Applied Science Human Services -

Coastal Carolina University
01.2010

Skills

  • Waste Management
  • Electrical Systems
  • Emergency Preparedness
  • Space Planning
  • Energy management
  • HVAC Systems
  • Repairs and maintenance
  • Maintenance
  • Janitorial
  • Work Order Management
  • Equipment set up
  • Work Orders
  • Vendor coordination
  • Building operations
  • Special projects
  • Database oversight
  • Electrical
  • HVAC
  • Signage
  • Pest Control
  • Team Leadership
  • Project Management
  • Disaster preparedness
  • Equipment Calibration

Timeline

Senior Facilities Coordinator

Branded-Group
10.2021 - Current

Operations Executive

Dogtopia Enterprises, LLC
04.2018 - 10.2021

Mid-Management Analyst for the Office of the Inspector General

Cherokee Nation Assurance
04.2016 - 04.2018

Mid-Management Analyst for the Correspondence Control Office

Visionary Consulting Partners
03.2012 - 04.2016

Deputy Program Manager for Perkins Food Service Contract

Perkins Management
03.2011 - 03.2012

Bachelors of Applied Science Human Services -

Coastal Carolina University
Connie Emery-Walker