Connie Evans
Sachse,TX
Summary
A seasoned hospitality professional with a proven track record at The Landmark at Prime Rib, adept in wine knowledge/food pairing and fostering guest satisfaction. Excelled in elevating dining experiences through strategic staff development and effective cost management, achieving significant improvements in service delivery and profitability. Demonstrates exceptional multitasking and interpersonal skills, ensuring memorable guest interactions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Food and Beverage Server
The Landmark at Prime Rib
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
General Manager
Qdoba Mexican Eats
11.2021 - 11.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Operations Manager
J’s Resort / Sands Regency Hotel and Casino
02.2018 - 11.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Food and Beverage Manager
Fandango Casino
02.2015 - 03.2018
- Managed Operations for Buffet and Duke's Steakhouse, Ti Amo Italian Restaurant, Shinsen Sushi, Palm Court Grill, Banquets, Special Events (Octoberfest, Rib Cook-off).
- Worked closely with Executive Chefs in each outlet for daily specials, special events, wine dinners, banquets. Menu tasting and Wine pairing.
- Maintained highest standards for beverage quality and service.
- Resolved customer complaints involving food or beverage quality and service.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Server Shift Leader
Cafe' At Adele's
10.2004 - 06.2013
- Cultivated warm relationships with regular customers.
- Owner Chef family owned for 30 years. Participated in James Beard.
- Fine dining service, recited over 30 verbals specials, paired wine with each course.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods. (This was expected of all servers to know Origin, prep, ingredient, and select wine to pair).
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Education
High School Diploma -
Western High School
Las Vegas, NVCertificate of Veterinary Technician -
Western Nevada College
Carson City, NVSkills
- Wine Knowledge/Food Pairing
- Strong Interpersonal Skills focusing on guest satisfaction and conflict resolution
- Ability to multitask and prioritize in high pressure environment
- Provide top tier service to guest, ensuring a memorable dining experience
- Collaborate with kitchen staff to ensure timely and accurate delivery of orders, maintaining a seamless dining experience
- Staff Development
- Food Preparation and Safety
- Verbal and Written Communication
- Microsoft Windows
- Employee Scheduling
- Labor Cost Controls
- Customer Service
- Cost Management
- Catering
- Suggestive Selling
- Payroll
- Order Supplies/ Inventory
- Point of sale operation
Additional Information
Veteran of USAF
Timeline
Food and Beverage Server
The Landmark at Prime Rib
01.2024 - Current
General Manager
Qdoba Mexican Eats
11.2021 - 11.2023
Operations Manager
J’s Resort / Sands Regency Hotel and Casino
02.2018 - 11.2021
Food and Beverage Manager
Fandango Casino
02.2015 - 03.2018
Server Shift Leader
Cafe' At Adele's
10.2004 - 06.2013
High School Diploma -
Western High School
Certificate of Veterinary Technician -
Western Nevada College
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