Connie Feild

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• Implemented policies to maintain the confidentiality of sensitive financial information, ensuring compliance with industry regulations.
• Developed monthly financial statements for management review, enabling better decision-making based on accurate data.
• Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
• Trained new employees on company-specific accounting software and procedures, increasing efficiency within the department.
• Gathered, evaluated and summarized account data in detailed financial reports.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
• Inspected account books and recorded transactions.
• Streamlined bookkeeping procedures to increase efficiency and productivity.
• Improved invoice processing time by creating a standardized template for all departments to use when submitting expenses.
• Created detailed expense reports to facilitate reimbursement for business expenses incurred.

• Enabled timely service reimbursements by liaising with insurance companies.
• Communicated with patients, ensuring that medical information was kept private.
• Reduced hospital readmission rates through effective discharge planning and coordination of post-acute care services.
• Facilitated timely access to appropriate healthcare services by assessing patient needs and coordinating referrals to specialists.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
• Championed patient advocacy, ensuring that the unique needs and preferences of each individual were respected and addressed throughout the care process.
• Devised and implemented clinical protocols to ensure high-quality patient care.
• Built strong relationships with patients and families for optimized care satisfaction.
• Participated in interdisciplinary conferences, sharing clinical insights and collaborating on strategies for complex case management.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Upheld confidentiality requirements and regulatory compliance guidelines.

• Reviewed outstanding requests and redirected workloads to complete projects on time.
• Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
• Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
• Utilized appropriate cost containment techniques to reduce overall claim costs.
• Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Verified client information by analyzing existing evidence on file.
• Checked documentation for accuracy and validity on updated systems.
• Optimized work processes within the team by sharing best practices for evaluating evidence, validating coverage eligibility, and determining loss values.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Demonstrated adaptability by successfully managing a diverse range of claim types, including property damage, bodily injury, liability disputes, and more.
• Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
• Negotiated with other involved parties to arrange settlements for maximum results.
• Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.

• Managed online communications from social media, email and website sources.
• Delivered high-impact results by skillfully guiding projects through all stages of planning, development, and implementation.
• Analyzed project performance data to identify areas of improvement.
• Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to overall cost savings for the organization.
• Developed comprehensive project plans, outlining objectives, milestones, deadlines, and resource requirements.
• Improved client satisfaction by consistently delivering high-quality results on time and within budget.
• Conducted research and gathered key information for use in upcoming project planning.
• Conducted thorough risk assessments to proactively identify potential issues and develop contingency plans accordingly.
• Evaluated project performance against established metrics, identifying areas for improvement and implementing corrective actions as needed.
• Maintained a strong focus on quality control throughout all stages of project development, ensuring adherence to industry standards and client expectations.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Coordinated cross-functional teams for successful project completion, fostering collaboration and teamwork.
• Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Evaluated medical claims for accuracy and completeness and researched missing data.
• Collected premiums and issued accurate receipts.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Developed and implemented care plans for clients.
• Followed nutritional plans to prepare optimal meals.
• Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
• Constructed cognitively stimulating activities.
• Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
• Assisted disabled clients to support independence and well-being.
• Managed time effectively while caring for multiple patients concurrently, prioritizing tasks based on urgency and importance.
• Researched and recommended community resources to meet clients' needs.
• Assisted with end-of-life care.
• Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
• Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
• Scheduled and coordinated medical appointments.