Summary
Overview
Work History
Education
Skills
Professionalassociations
Timeline
Generic

Connie Foland

HOUSTON,TX

Summary

Dedicated Healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

47
47
years of professional experience

Work History

Director, Human Resources, Risk Management and

Gulf Coast Regional Blood Center
08.2018 - Current
  • Formed strategic partnerships within the Management Team to drive employee retention and growth.
  • Created strategies to develop a stronger job candidate base.
  • Implemented a customer service focus for the Human Resources Team.
  • Developed and implemented a COVID strategy to minimize the impact on the organization.
  • Launched a coaching program to develop the Management Team and future leaders.
  • Implemented innovative employee benefits and wellness programs.
  • Monitored safety programs to reduce costs of employee injury, donor injury and vehicle accident claims.



Director, Human Resources, Risk Management and

Gulf Coast Regional Blood Center
08.2018 - Current
  • Formed strategic partnerships within the Management Team to drive employee retention and growth.
  • Created strategies to develop a stronger job candidate base.
  • Implemented a customer service focus for the Human Resources Team.
  • Developed and implemented a COVID strategy to minimize the impact on the organization.
  • Launched a coaching program to develop the Management Team and future leaders.
  • Implemented innovative employee benefits and wellness programs.
  • Monitored safety programs to reduce costs of employee injury, donor injury and vehicle accident claims.



Director, Risk Management

Gulf Coast Regional Blood Center
09.1996 - 08.2018
  • Developed a risk management program for a regional blood collection and distribution center serving twenty-six+ counties in Texas.
  • Guided the organization to self insurance programs for professional liability, fleet liability and employee injuries.
  • Oversaw loss control programs, claims and litigation management programs.
  • .Evaluated and negotiated contracts to procure favorable financial terms.
  • Analyzed business processes to identify potential risks.
  • Created and managed a disaster recovery plan for the organization.
  • Represented the organization on the Blood Centers' Exchange Board of Directors.

Risk Manager

Medical Innovations, Inc.
01.1994 - 01.1996
  • Duties included risk analysis and financing; loss prevention activities for patients, clients, and employees; Medicare and JCAHO compliance; supervision of the Corporate Performance Improvement and Infection Control Programs for home health operations in Texas, Nevada, Virginia, and Florida
  • Managed self-insured employee injury losses as a non-subscriber in the state of Texas.

Insurance Manager

Memorial Hospital Systems
01.1988 - 01.1994
  • Responsible for monitoring and minimizing the scope of loss exposures for a major healthcare provider comprised of seven hospitals, a third party administrator, and affiliated home health care and preferred provider organizations
  • Managed commercial and self-insured insurance programs including responsibility for review of contracts, adjusting liability claims and coordination of loss prevention and control activities
  • Participated in the establishment and operation of a captive insurance company to provide primary coverage to the hospital system and reinsurance to third parties.

Risk Manager

EnterCorp, Incorporated
01.1987 - 01.1988
  • Responsible for assessing loss exposures for a diversified healthcare provider
  • Developed and implemented policies and procedures to protect organization from adverse loss situations
  • Responsibilities also included administering the variance reporting system, supervising the carrier’s claim adjustment process, and negotiating with brokers concerning various coverages.

Risk Manager

World Hospitality Ltd.
01.1985 - 01.1987
  • Performed full complement of risk management activities for food service operation servicing offshore and remote locations
  • Responsible for identifying insurance needs, negotiating coverages with broker and notifying carrier of claims
  • Duties also included supervising the carrier’s handling of claims and the administration of the employee benefits program.

Claims Representative

United States Insurance Group
01.1981 - 01.1985
  • Responsible for investigating, evaluating, and negotiating settlements of insurance claims
  • Extensive interaction with policyholders, the medical and legal community, and the general public
  • Possess a multi-line adjusters license authorizing the adjusting of general liability, automobile, and worker’s compensation claims.

Claims Representative

Kemper Insurance Group
01.1978 - 01.1981
  • Responsible for investigating, evaluating, and negotiating settlements of insurance claims
  • Majority of contact with policyholders and claimants was made in person.

Education

M.S.-Healthcare Risk Management -

Finch University, Chicago Medical School
06.2000

C.P.C.U.-Chartered Property Casualty Underwriter -

American Institute for Property and Liability Underwriters
01.1992

A.R.M.-Associate in Risk Management -

Insurance Institute of America
12.1987

Program in General Insurance -

12.1983

B.S. Economics/Finance -

McNeese State University
Lake Charles, LA
01.1978

Skills

  • Contract Management
  • Staff Development
  • Project Coordination
  • Contract Negotiation
  • Team Management
  • Charismatic Leader
  • Issues Resolution
  • Rules and regulations

Professionalassociations

  • Greater Houston Society of Healthcare Risk Managers, Board Member, 1989, 1993
  • Risk and Insurance Management Society-Houston Chapter, Board Member, 1993, 2005
  • The Community Blood Centers’ Exchange, Risk Retention Group, Board Member, 2006, Present

Timeline

Director, Human Resources, Risk Management and

Gulf Coast Regional Blood Center
08.2018 - Current

Director, Human Resources, Risk Management and

Gulf Coast Regional Blood Center
08.2018 - Current

Director, Risk Management

Gulf Coast Regional Blood Center
09.1996 - 08.2018

Risk Manager

Medical Innovations, Inc.
01.1994 - 01.1996

Insurance Manager

Memorial Hospital Systems
01.1988 - 01.1994

Risk Manager

EnterCorp, Incorporated
01.1987 - 01.1988

Risk Manager

World Hospitality Ltd.
01.1985 - 01.1987

Claims Representative

United States Insurance Group
01.1981 - 01.1985

Claims Representative

Kemper Insurance Group
01.1978 - 01.1981

M.S.-Healthcare Risk Management -

Finch University, Chicago Medical School

C.P.C.U.-Chartered Property Casualty Underwriter -

American Institute for Property and Liability Underwriters

A.R.M.-Associate in Risk Management -

Insurance Institute of America

Program in General Insurance -

B.S. Economics/Finance -

McNeese State University

Similar Profiles

CREATE PROFILE
Connie Foland