Connie Gorham
Blairsville,GA
Summary
Reliable and adaptable professional with extensive experience in retail operations and team leadership. Skilled in inventory management, visual merchandising, and customer service, consistently contributing to improved store performance and elevated shopping experiences.
Overview
24
24
years of professional experience
Work History
Merchandiser
Footprint Solutions
06.2025 - Current
- Organized product displays to enhance visual appeal and maximize customer engagement.
- Collaborated with team members to ensure compliance with merchandising standards and guidelines.
- Implemented product rotation strategies to minimize spoilage and optimize sales opportunities.
- Adapted quickly to changing priorities within the retail environment, ensuring efficient operations daily.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Key Holder Supervisor
Doller General
08.2023 - 05.2025
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new employees on customer service excellence and operational standards.
- Managed inventory control processes, including stock replenishment and loss prevention strategies.
- Facilitated team meetings to improve communication and enhance employee engagement initiatives.
- Led cash handling procedures, ensuring accuracy during transactions and end-of-day reconciliations.
- Implemented visual merchandising standards, enhancing product presentation and overall store appeal.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Order Validation Supervisor
Bisk Education
12.2001 - 07.2018
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Mentored staff, fostering professional development and enhancing team performance.
- Implemented process improvements, driving efficiency and reducing operational delays.
- Collaborated with cross-functional teams to align educational programs with strategic goals.
- Analyzed workflow processes, identifying areas for optimization and resource allocation.
- Developed training materials, enhancing onboarding experience for new employees.
- Managed scheduling and resource distribution to meet program demands effectively.
- Evaluated staff performance, providing constructive feedback to promote growth and accountability.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Education
No Degree - Business
Hillsborough Community College
Tampa, FLHigh School Diploma -
Brandon High School
Brandon, FL06-1983
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Maintaining stock levels
- Stock replenishment
- Active listener
- Merchandise planning
- Visual merchandising
- Store maintenance
- Pricing and signage updates
- Planogram design
- Customer relationship management (CRM)
- Markdown procedures
- Retail
- Display signage
- Fixture placement
- Merchandising trends
- Visual display installations
- Multitasking
Timeline
Merchandiser
Footprint Solutions
06.2025 - Current
Key Holder Supervisor
Doller General
08.2023 - 05.2025
Order Validation Supervisor
Bisk Education
12.2001 - 07.2018
No Degree - Business
Hillsborough Community College
High School Diploma -
Brandon High School