Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connie Gray

Webster,TX

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

15
15
years of professional experience

Work History

Process Assistant/Area Manager

Amazon
07.2017 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Ensure adherence to safety regulations, report injuries and maintain a safe working environment
  • Train and motivate staff, monitor performance metrics
  • Provide coverage for other Managers in the event of holidays, vacation and sickness
  • Help support daily management of department duties, including allocating labor, leading stand ups, assigning job duties, and communicating with other team members


Office Manager

Houston Window Fashions
06.2008 - 05.2017
  • Managed office operations while scheduling appointments for installers
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

Travel Industry - Travel

A.C.T. Travel School
Pompano Beach, FL
02.2000

Skills

  • Microsoft Office, Excel, Word, Outlook
  • Detail Oriented, Quick to learn, On time
  • Overseeing Technicians/Directing Team Members
  • Inventory Accuracy
  • Staff Management
  • Customer Service Standards
  • Tracking Metrics
  • Inventory Audits
  • Closing and Contract Negotiations
  • Orientating and Training
  • Office Operations
  • Time Management

Timeline

Process Assistant/Area Manager

Amazon
07.2017 - Current

Office Manager

Houston Window Fashions
06.2008 - 05.2017

Travel Industry - Travel

A.C.T. Travel School

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Connie Gray