Connie Greene
Yuma,AZ
Summary
CUSTOMER SERVICE PROFESSIONAL Summary of qualifications more than 15 Years of successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and troubleshooting. Bilingual customer service professional adept at handling difficult situations. 8 Years in Quality Control. 6 Years of accountant skills. A team player, acknowledged as “Total Quality Customer Service Professional.” Passionate and reliable Psychologist develops customized treatment plans to meet unique client needs. Provides evidence-based care with careful examination of relevant characteristics. Empathetic communicator helps clients understand treatment purposes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Majorel
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Table Games Dealer
Harrah’s Resort Southern California
10.2014 - 11.2022
- Provides high level of customer service and promotes positive attitude to create fun and entertaining experience
- Opens games and assigns table, counts contents, verifies counts with closing list, inspects cards
- Verifies bank roll fills with supervisor and security personnel
- Ensures protection of game; maintains continuous inspection of cards, ensures betting in compliance with game rules and minimum set
- Closes games; sorts cards, balances rack, counts chips and signs of with supervisor
- Maintains honesty and integrity of games, controlling pace
- Assists guest with questions on casino activities or references to appropriate personnel.
- Managed chips and money transactions with attention to detail to prevent fraud
Psychology Internship
Palomar Family Counseling Services
11.2019 - 06.2020
- Remained energetic and demonstrated passion for helping clients by applying active listening.
- Cultivated and maintained relationships in culturally-diverse communities.
- Worked with educational systems to provide services to students.
- Utilized various treatment methods, including: CBT, play therapy, art therapy, and group therapy
- As well as a myriad of therapeutic interventions to address an array of presenting topics including: Gender identity crisis, Separation anxiety, Developmental disorder, Trauma counseling, and Depression
Quality Control Assistant
U.S. Circuits, Inc
01.2008 - 01.2014
- Handle, manage, and provide confidential and critical documents with customers
- Generate and ensure delivery of important paperwork to customers nationwide and international
- High In and Outbound calls, email, and communicate with customers directly and indirectly throughout workday
- Input and maintain MS Excel and Access databases
- Manage and control ITAR and military products as per U.S
- Government policy and regulations
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
- Supported audit preparation through research, analysis and presentation development
Education
Master of Clinical Psychology -
The Chicago School of Professional Psychology
San Diego, CA2020
Bachelor of Business Science - Marketing
University of Phoenix
San Marcos, CA2014
Skills
- Organized multi-tasker
- Observant and quick learner
- 55 WPM typing
- Excellent reflective skills
- Promotes positive attitude
- Situation analyzer
- Maintains honesty and integrity
- Provides assistance and support
- Evidence-Based Treatment
- Intake Assessment
- Positive Reinforcement Strategies
- Group Dynamics
- Talk Therapy
- Counseling
- Care Coordination
- Interpersonal Skills Development
- Encouragement and Motivation
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Majorel
04.2023 - Current
Psychology Internship
Palomar Family Counseling Services
11.2019 - 06.2020
Table Games Dealer
Harrah’s Resort Southern California
10.2014 - 11.2022
Quality Control Assistant
U.S. Circuits, Inc
01.2008 - 01.2014
Master of Clinical Psychology -
The Chicago School of Professional Psychology
Bachelor of Business Science - Marketing
University of Phoenix
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