Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Connie Greene

Connie Greene

Summary

Legal Assistant with over 3 years of experience in client relations and process improvement within prestigious law firms. Demonstrates exceptional skill in fostering client trust and streamlining operations, contributing to enhanced team efficiency and timely case resolutions. Passionate about leveraging strong interpersonal and leadership abilities to support legal teams and optimize client experiences.

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Receptionist / Legal Assistant

Osborne & Webb Law Firm
01.2024 - Current
  • Provided exceptional front-desk support, enhancing client experiences and fostering a welcoming atmosphere for visitors.
  • Assisted in legal research and document preparation, contributing to case readiness and ensuring compliance with legal standards.
  • Delivered outstanding front-desk service, cultivating a positive environment that reinforced client trust and satisfaction.
  • Streamlined appointment scheduling, leading to improved efficiency in daily operations and optimized attorney availability.
  • Conducted thorough legal research to support case preparation, ensuring accuracy and compliance that bolstered case outcomes.
  • Coordinated with legal teams to prepare documents, enhancing workflow and contributing to timely case resolutions.
  • Maintained organized case files and records, ensuring easy access and compliance with legal standards, which improved office efficiency.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Scheduled office meetings and client appointments for staff teams.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
  • Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
  • Drafted legal documents, including pleadings and motions, to support attorneys in various cases.

Ready to Work Employee

Big Sandy Community and Technical College
01.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.

Receptionist

McFarland & Tinker Law Firm
01.2023 - 01.2024




  • Cultivated strong relationships with clients, ensuring a supportive environment that facilitated open dialogue and trust.
  • Fostered a welcoming atmosphere for clients, promoting open communication and trust to enhance overall client experience.
  • Coordinated with attorneys to gather essential documentation, ensuring timely case progress and strengthening team efficiency.
  • Demonstrated exceptional interpersonal skills, fostering a welcoming environment that encouraged open dialogue with clients.
  • Developed a client follow-up system, enhancing communication and resulting in substantial improvements in client retention.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Organized, maintained and updated information in computer databases.

Sales Merchandiser

Kmart, Sears Holdings
06.2011 - 08.2016
  • Streamlined inventory management processes, leading to noticeable reductions in stock discrepancies and improved order accuracy.
  • Coordinated with cross-functional teams to enhance customer service protocols, resulting in marked improvements in customer satisfaction ratings.
  • Implemented data-driven inventory tracking systems, achieving substantial improvements in stock accuracy and reducing excess inventory.
  • Promoted a positive team environment by mentoring new employees, encouraging collaboration and boosting overall team morale.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Education

Associates Degree - Applied Science

Big Sandy Community And Technical College
Paintsville, KY
05.2025

High School - undefined

Johnson Central High School
Paintsville, KY
05.2006

Skills

  • Client Relations (Experienced)

  • Customer Engagement (Experienced)

  • Team Leadership (Experienced)

  • Process Improvement (Experienced)

  • Legal Writing (Experienced)

  • Document Review (Experienced)

  • Case Management (Skillful)

  • Legal Compliance (Experienced)

  • Organizational Skills (Experienced)

  • Client Advocacy (Experienced)

  • Client Support (Experienced)

  • Document Management (Experienced)

  • Communication Skills (Experienced)

  • Client Outreach (Experienced)

  • Legal Research (Skillful)

  • Data Privacy (Experienced)

Certification

  • Certificate in Law Enforcement, Big Sandy Community Technical College - 2025
  • Certificate in Corrections, Big Sandy Community Technical College, 2025
  • Certificate in Criminal Justice Core, Big Sandy Technical College, 2025

Timeline

Receptionist / Legal Assistant

Osborne & Webb Law Firm
01.2024 - Current

Ready to Work Employee

Big Sandy Community and Technical College
01.2023 - Current

Receptionist

McFarland & Tinker Law Firm
01.2023 - 01.2024

Sales Merchandiser

Kmart, Sears Holdings
06.2011 - 08.2016

High School - undefined

Johnson Central High School

Associates Degree - Applied Science

Big Sandy Community And Technical College

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