Connie Haas
Fairbury,IL
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Livingston County Health Department
06.2019 - 10.2025
- Assisted in scheduling appointments and managing calendars for team members.
- Supported daily office operations by organizing files and maintaining documentation.
- Handled incoming calls and directed inquiries to appropriate personnel efficiently.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Collected money and logged it on a balance sheet from clients.
Medical Office Assistant
Livingston County Health Department
06.2019 - 10.2025
- Managed patient scheduling and appointment coordination to enhance operational efficiency.
- Facilitated communication between patients and healthcare providers, ensuring clarity in care instructions.
- Maintained accurate medical records, improving documentation quality and compliance with regulatory standards.
- Ran the bi-monthly wellness clinic. drawing blood for labs and completing vitals on each patient.
- Assisted with the W.I.C. department. rooming clients, taking vitals, weights and finger sticks.
- Explaining benefits and card use.
- Provided prompt, polite and professional in-person and telephone customer service.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
- Enhanced team collaboration by maintaining open lines of communication and supporting staff needs.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Medical Office Assistant
OSF Healthcare
08.2008 - 06.2019
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated communication between healthcare providers and patients, enhancing service delivery.
- Maintained electronic health records with accuracy, ensuring compliance with privacy regulations.
- Trained new administrative staff on office protocols and software systems to improve efficiency.
- Implemented process improvements for patient intake procedures, reducing wait times significantly.
- Oversaw inventory management of medical supplies and office supplies ensuring availability for clinic operations.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Supported office staff and operational requirements with administrative tasks.
- Contributed to positive patient experiences by consistently providing friendly interactions and helpful assistance during their visits.
- Updated patient information and insurance details for accurate electronic medical records.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Assisted with all aspects of patient care including, but not limited to, drawing labs, rooming, assisting with procedures.
Education
High School Diploma -
Fairbury - Cropsey High School
Fairbury, ILGeneral Studies
Heartland Community College
Normal, Illinois, ILSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Verbal communication
- Supervising staff
- Multi-line telephone systems
- Purchase orders organization
- Mail management
- Time management
- Filing
- Critical thinking
- Dedicated team player
- Professional and mature
Timeline
Administrative Assistant
Livingston County Health Department
06.2019 - 10.2025
Medical Office Assistant
Livingston County Health Department
06.2019 - 10.2025
Medical Office Assistant
OSF Healthcare
08.2008 - 06.2019
High School Diploma -
Fairbury - Cropsey High School
General Studies
Heartland Community College