Connie Hall
Long Beach,California
Summary
Experienced Service Delivery Coordinator adept at communicating between parties, completing reports and improving collaboration with suppliers to reduce delays. Familiar with billing and documentation requirements. Ready to take on new professional challenges as part of a growth-oriented company.
Overview
46
46
years of professional experience
Work History
Service Delivery Coordinator
Computer Science Corporation, CSC
09.2011 - Current
- Provide
- Ordered computer components for Desktop Support under Hewlett Packard, and DELL.
- Offered hands-on assistance our technician assessing needs, and maintaining current knowledge of consumer preferences.
- Provided timely, insightful and accurate reports to upper management.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Processed and reshelved return orders, checking for discrepancies,
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Met or exceeded production goals and objectives by following strict procedures.
Administrative Support Coordinator
CC-OPS
05.2010 - 09.2011
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Creating Purchase Orders using Microsoft Dynamics Systems.
- Ordering computer parts and components under Hewlett Packard ordering system.
- Using Excel to track and keep precise records of all parts order.
Logistics Coordinator Temp to Hire
Preferred Technical Staffing
01.2010 - 05.2010
- Placing computer components orders for Desktop support technicians for parts replacement.
- Tracked orders and notified customers of status or potential delays.
- Monitored and adjusted inventory levels according to demand.
- Scheduler offering end user support for IT Technician with scheduled tickets under Remedy tracking system.
Sr. Help Desk Coordinator
Printronix, INC
04.1977 - 10.2009
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
- Provided basic end-user troubleshooting and desktop support.
Education
High School Diploma -
Dominguez High School
Compton, CA06.1977
Skills
- Cost Control
- Purchase Orders
- Financial Records
- Productivity Standards
- Daily Logs
- Service Delivery
- Customer Satisfaction
- Clerical Support
- Document Organization
Timeline
Service Delivery Coordinator
Computer Science Corporation, CSC
09.2011 - Current
Administrative Support Coordinator
CC-OPS
05.2010 - 09.2011
Logistics Coordinator Temp to Hire
Preferred Technical Staffing
01.2010 - 05.2010
Sr. Help Desk Coordinator
Printronix, INC
04.1977 - 10.2009
High School Diploma -
Dominguez High School
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